# LLMs-Full.txt - Full Content for Project Pages # Generated on: 2026-08-28T06:10:16.879Z # Total pages: 28 --- ## URL: https://www.itsimple.io/streamlined-city-communications-in-stockbridge-ga-replaces-use-of-multi-channels-to-reach-citizens ### Title: Streamlined city communications in Stockbridge, GA replaces use of multi-channels to reach citizens ### Page ID: 3885511 ### Content: # The City of Stockbridge needed a new way to effectively reach residents beyond updates on the city website and social media.  # The city expanded resident communication efforts with an app that makes engaging with the city and accessing services easy. # A website by itself is no longer enough. The PIO recognized that a strategy was needed to reach residents where they were spending significant amounts of time - on their mobile devices. # A mobile-friendly and responsive website doesn't provide the user experience and functionality of a mobile app. An actual mobile presence was needed. # Required user registration for a newsletter or social media impedes communication efforts. It'sMyTown requires no registration and removes that barrier to adoption. # Customer satisfaction increased by meeting our community members where they are and with a “concern-free” mobile app like It’sMyTown. # The PIO was surprised by the level of creativity and support she got from the ITsimple team who ensured that any IT-related concerns were quickly alleviated or never happened at all. The launch and announcement were extremely successful with ITsimple participating in a live public virtual event to share the news about the app with the public. # Small and medium-sized municipalities and counties looking to improve their customer satisfaction with community engagement via modern website capabilities and mobile experiences. # [City of Stockbridge Website](https://stockbridge-ga-gov.web.app/) # The City of Stockbridge needed a new way to effectively reach residents beyond updates on the city website and social media.  # The city expanded resident communication efforts with an app that makes engaging with the city and accessing services easy. # A website by itself is no longer enough. The PIO recognized that a strategy was needed to reach residents where they were spending significant amounts of time - on their mobile devices. # A mobile-friendly and responsive website doesn't provide the user experience and functionality of a mobile app. An actual mobile presence was needed. # Required user registration for a newsletter or social media impedes communication efforts. It'sMyTown requires no registration and removes that barrier to adoption. # Customer satisfaction increased by meeting our community members where they are and with a “concern-free” mobile app like It’sMyTown. # The PIO was surprised by the level of creativity and support she got from the ITsimple team who ensured that any IT-related concerns were quickly alleviated or never happened at all. The launch and announcement were extremely successful with ITsimple participating in a live public virtual event to share the news about the app with the public. # Small and medium-sized municipalities and counties looking to improve their customer satisfaction with community engagement via modern website capabilities and mobile experiences. # [City of Stockbridge Website](https://stockbridge-ga-gov.web.app/) The City of Stockbridge, GA is strengthening their communications strategy - specifically around their redevelopment projects and COVID-19 updates - by implementing a paired user mobile application and content management platform that allows them to more effectively communicate and engage with their citizens. “I think that the It’sMyTown app has been one of the best tools we’ve had. And the thing that has made it effective and different is not as much as the tool itself as the team that’s behind it. They make everything so easy." The City realized that social media wasn’t a reliable avenue for official communications because not every resident has a social media account or even wants one. Social media usage comes with privacy concerns, among others. Additionally, the City had no control over residents’ comments on social media posts, which added risk to controlling the public-facing narrative. With a population of ~30,000, Stockbridge’s public information officer (PIO) is single-handedly responsible for managing its entire communications strategy and operations. Overall, these forms of communication required a significant time investment by the PIO to manually update the website and social media accounts and to keep the information synchronized. The need for a reliable solution became apparent during the COVID-19 pandemic when the City wanted to make the streaming of Council meetings available for both web and mobile users and send updates on office closures and reopenings. Further, the City has been implementing redevelopment plans for its downtown area, Main Street, and knew it needed to be more proactive about communicating about the project and its progress to ensure a successful re-opening. Stockbridge strengthened its communications strategy by partnering with ITsimple to better balance and optimize its content. ITsimple provided the City of Stockbridge with the entire technological ecosystem needed to make a streamlined communications method possible. ITsimple makes publication of content easy, efficient, and effective via SpotlightCMS, ITsimple’s turnkey community engagement solution. SpotlightCMS is a real-time community engagement platform that enables management of multiple publication channels – mobile, web, and all social media presences – from one user-friendly dashboard and single data entry point. It saves both time and resources and puts vital information where it needs to be - in the hands of their residents in the avenues they already use to access information. SpotlightCMS pairs with a free end-user app, It’sMyTown, that puts information and services in one location for city residents and makes it far easier for them to engage and find the information they need. It’sMyTown is freely available from Apple and Google app stores and has no privacy concerns or social media dependency because no registration is required and no personal information is gathered or stored. Additionally, It'sMyTown helps build a sense of community, public trust, and supports local engagement between government and citizens. The City of Stockbridge is now quickly able to reach thousands of residents with minimal advertising and effort and their user base continues to grow. The city can simultaneously publish all of its content updates across its website, app, and social media presences when information changed rapidly which saves them both time and money. Stockbridge garnered over 10,000 monthly engagements in the first 3 months of usage. The City is able to use analytics reports to make informed decisions based on real citizen engagement. The City acquired users 8 times faster on It'sMyTown in comparison to the City’s newsletter and social channels. Since SpotlightCMS has 0 back-end IT requirements, the City of Stockbridge was able to conserve its IT resources both financially and in terms of maintenance and support. The City realized that social media wasn’t a reliable avenue for official communications because not every resident has a social media account or even wants one. Social media usage comes with privacy concerns, among others. Additionally, the City had no control over residents’ comments on social media posts, which added risk to controlling the public-facing narrative. With a population of ~30,000, Stockbridge’s public information officer (PIO) is single-handedly responsible for managing its entire communications strategy and operations. Overall, these forms of communication required a significant time investment by the PIO to manually update the website and social media accounts and to keep the information synchronized. The need for a reliable solution became apparent during the COVID-19 pandemic when the City wanted to make the streaming of Council meetings available for both web and mobile users and send updates on office closures and reopenings. Further, the City has been implementing redevelopment plans for its downtown area, Main Street, and knew it needed to be more proactive about communicating about the project and its progress to ensure a successful re-opening. Stockbridge strengthened its communications strategy by partnering with ITsimple to better balance and optimize its content. ITsimple provided the City of Stockbridge with the entire technological ecosystem needed to make a streamlined communications method possible. ITsimple makes publication of content easy, efficient, and effective via SpotlightCMS, ITsimple’s turnkey community engagement solution. SpotlightCMS is a real-time community engagement platform that enables management of multiple publication channels – mobile, web, and all social media presences – from one user-friendly dashboard and single data entry point. It saves both time and resources and puts vital information where it needs to be - in the hands of their residents in the avenues they already use to access information. SpotlightCMS pairs with a free end-user app, It’sMyTown, that puts information and services in one location for city residents and makes it far easier for them to engage and find the information they need. It’sMyTown is freely available from Apple and Google app stores and has no privacy concerns or social media dependency because no registration is required and no personal information is gathered or stored. Additionally, It'sMyTown helps build a sense of community, public trust, and supports local engagement between government and citizens. The City of Stockbridge is now quickly able to reach thousands of residents with minimal advertising and effort and their user base continues to grow. The city can simultaneously publish all of its content updates across its website, app, and social media presences when information changed rapidly which saves them both time and money. Stockbridge garnered over 10,000 monthly engagements in the first 3 months of usage. The City is able to use analytics reports to make informed decisions based on real citizen engagement. The City acquired users 8 times faster on It'sMyTown in comparison to the City’s newsletter and social channels. Since SpotlightCMS has 0 back-end IT requirements, the City of Stockbridge was able to conserve its IT resources both financially and in terms of maintenance and support. --- ## URL: https://www.itsimple.io/web-vs-app-why-your-city-needs-both ### Title: Web vs. App: Why Your City Needs Both ### Page ID: 9324945 ### Content: Responsive Website vs. Mobile App: Why You Need Both Many local governments believe that having a "responsive" website means they’ve checked the box for mobile engagement. While having a modern, ADA-compliant website is essential, it is **not** a replacement for a native mobile app. To truly connect with your community, you must understand that these two tools serve different purposes. At ITsimple, we believe they shouldn’t be in competition—they should be teammates. When it’s time for a website upgrade, the common approach is to ask a vendor to make the site "mobile-friendly." While this ensures your site is readable on a phone, the technology of a browser is limited. A responsive website is a window into your information; a mobile app is a **native gateway** to your community. Mobile apps live directly on the smartphone’s operating system. This provides several "home-field" advantages that a website simply cannot match: Mobile is truly accessible because it is where your residents already live. They don’t want to hunt through a browser for a "Search" bar every time they need an update. They want the convenience of an icon on their home screen. In the end, you’ll realize that while the app drives the daily engagement, the website completes the experience. Don't settle for one or the other. Connect with your community where the technology—and the people—actually are. **Ready to modernize?** Consider complementing your municipal website with a native mobile app like **It’sMyTown**. - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - **Superior Security:** Think of a mobile app as a "gated community." Because apps are vetted by stores and run within the phone's native environment, they are inherently more secure than open-web browsers. - **Built-in Capabilities:** Apps have direct access to the phone’s hardware, offering seamless integration for video, voice, and high-level ADA accessibility features. - **Automatic Updates:** Smartphone manufacturers and app developers push updates directly to the user, ensuring everyone is always using the most secure and capable version of your tool. - **Push Notifications:** Unlike websites, which require a user to actively visit them, apps allow you to reach your residents instantly with real-time alerts. --- ## URL: https://www.itsimple.io/itsmytown-why-privacy-first-communication-is-the-new-standard-for-local-government ### Title: ItsMyTown | Why Privacy-First Communication is the New Standard for Local Government ### Page ID: 9324979 ### Content: Privacy First: Why Local Governments Must Rethink Their Mobile Strategy In the digital world, user privacy is no longer a luxury—it’s a legal and ethical battleground. With major social networks facing billions in fines for data violations and the rise of strict regulations like the GDPR and CCPA, the message is clear: users want their power back. When it comes to your community’s data, it shouldn’t be "a jungle out there." Local government communications deserve a higher standard. **For years, local governments have chased the "next big thing" in social media simply because it was the only way to exist on mobile.** However, these platforms are built on a model of harvesting and selling personal information to the highest bidder. As privacy laws tighten, social networks will eventually be forced to offer "don't track me" options. Until then, by forcing your residents to engage with you through these channels, you are unintentionally feeding their personal data into a system they may not trust. Website analytics prove what we already know: the majority of your traffic is now coming from mobile devices. Residents are no longer sitting at desks to find city information; they are looking for it on the go. But if your only mobile presence is a social media account or a website that isn't native to a phone, you are missing the opportunity to build a secure, direct connection with your constituents. At ITsimple, we believe that local government communication shouldn't come with privacy concerns. We built **It’sMyTown** on a foundation of trust: Don't get stuck in a never-ending pursuit of the latest social trend. Provide your constituents with a mobile choice that is secure, professional, and private. **It’sMyTown—because protecting your residents' privacy simply seems like the right thing to do.** - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - Zero Registration: We don’t ask for names, emails, or phone numbers. Residents simply download the app and select their location. - No Social Dependency: Your residents don't need a Facebook or X account to hear from their local leaders. - No Monetization: We never collect, sell, or monetize personal information. - Native Experience: By offering a dedicated mobile platform, you give your community a choice that respects their privacy while providing the modern experience they expect. --- ## URL: https://www.itsimple.io/budgeting-for-ada-compliance ### Title: Budgeting for ADA Compliance ### Page ID: 9325009 ### Content: Many local governments believe that having a "responsive" website means they’ve checked the box for mobile engagement. While having a modern, ADA-compliant website is essential, it is **not** a replacement for a native mobile app. To truly connect with your community, you must understand that these two tools serve different purposes. At ITsimple, we believe they shouldn’t be in competition—they should be teammates. When it’s time for a website upgrade, the common approach is to ask a vendor to make the site "mobile-friendly." While this ensures your site is readable on a phone, the technology of a browser is limited. A responsive website is a window into your information; a mobile app is a **native gateway** to your community. Mobile apps live directly on the smartphone’s operating system. This provides several "home-field" advantages that a website simply cannot match: Mobile is truly accessible because it is where your residents already live. They don’t want to hunt through a browser for a "Search" bar every time they need an update. They want the convenience of an icon on their home screen. In the end, you’ll realize that while the app drives the daily engagement, the website completes the experience. Don't settle for one or the other. Connect with your community where the technology—and the people—actually are. **Ready to modernize?** Consider complementing your municipal website with a native mobile app like **It’sMyTown**. - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - **Superior Security:** Think of a mobile app as a "gated community." Because apps are vetted by stores and run within the phone's native environment, they are inherently more secure than open-web browsers. - **Built-in Capabilities:** Apps have direct access to the phone’s hardware, offering seamless integration for video, voice, and high-level ADA accessibility features. - **Automatic Updates:** Smartphone manufacturers and app developers push updates directly to the user, ensuring everyone is always using the most secure and capable version of your tool. - **Push Notifications:** Unlike websites, which require a user to actively visit them, apps allow you to reach your residents instantly with real-time alerts. --- ## URL: https://www.itsimple.io/improve-census-participation-with-itsmytown ### Title: Improve Census Participation with ItsMyTown ### Page ID: 9325018 ### Content: The population census is the cornerstone of civic representation and resource allocation, but reaching citizens has never been more difficult. With shifting social media habits and growing privacy concerns, traditional digital channels often fall short. To ensure every resident is counted, local governments must meet their community where they are: **on their smartphones.** **It’sMyTown** provides a direct, secure, and friction-free way to boost census engagement. For many residents, a smartphone is their primary—or only—connection to the internet. While desktop usage is declining, mobile reliance is soaring. By delivering census information directly to a mobile app, you remove the barriers of the "desktop-only" web. Best of all, because **It’sMyTown requires no registration**, you eliminate the privacy fears that often prevent people from engaging with government surveys. Participation increases when residents understand the "why." Use It’sMyTown to communicate how an accurate count directly benefits your specific community. **Show your constituents how their response leads to:** Many residents, especially those in transient or marginalized populations, may feel disconnected from the census process or fear repercussions. It’sMyTown helps build a sense of belonging by showcasing local value. By highlighting community rallies, success stories, and timely notifications, you transform a federal requirement into a local point of pride. Don't leave your community's future to chance. With proactive mobile engagement, you can ensure that your city receives the resources and representation it deserves. **Ready to boost your count? Make your census strategy ITsimple.** - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/)[CityGuards](https://www.cityguards.community/en/)[It'sMyTown](https://www.itsmytown.community/)[FireShield](https://www.cityguards.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/)[CityGuards](https://www.cityguards.community/en/)[It'sMyTown](https://www.itsmytown.community/)[FireShield](https://www.cityguards.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - **Increased congressional representation.** - **Vital funding for after-school programs.** - **New community centers and infrastructure projects in their own backyard.** --- ## URL: https://www.itsimple.io/is-your-communication-strategy-mobile-ready ### Title: Is Your Communication Strategy Mobile-Ready? ### Page ID: 9325127 ### Content: Prioritizing taxpayer-funded budgets is a constant challenge for local leaders. When deciding where to invest for the highest impact, one area stands above the rest: **developing an effective mobile strategy.** In today's digital landscape, a mobile-first approach should take precedence even over traditional website upgrades. Twenty years ago, a municipal website was a novel way to share information. Today, it is mandatory. however, the *way* people access that information has fundamentally changed. An effective mobile strategy is an immediate upgrade to your city's "customer service." By providing a dedicated application, you centralize access to everything from utility payments to emergency alerts in a format that fits into your residents' pockets. If a local government doesn't account for the reality of how people interact with technology, they aren't serving their constituents to the best of their ability. Creating a mobile presence doesn't have to be a multi-year IT project. **It’sMyTown by ITsimple** is an elegant solution designed to get municipalities "mobile-ready" instantly. **Don’t just exist online—be accessible where your community already is.** - **The Data:** According to Pew Research, smartphone ownership has skyrocketed. Currently, **over 70% of all web traffic**—including visits to local government sites—comes from mobile devices. - **The Reality:** Citizens aren't just looking for info; they are looking for **services**. If your digital presence isn't optimized for a five-inch screen, you are creating significant obstacles for your community. - **For Governments:** A "no IT-backend" solution that makes smart cities smarter while increasing productivity and trust. - **For Residents:** A centralized hub that requires **no registration**, ensuring total privacy and removing the barrier of social media dependency. - **For the Future:** Whether you are looking for a quick mobile win or planning a total web overhaul, It’sMyTown provides a proven foundation for success. --- ## URL: https://www.itsimple.io/beyond-the-newsletter-breaking-the-registration ### Title: Beyond the Newsletter: Breaking the Registration ### Page ID: 9338271 ### Content: When it’s time for a website upgrade, the common approach is to ask a vendor to make the site "mobile-friendly." While this ensures your site is readable on a phone, the technology of a browser is limited. A responsive website is a window into your information; a mobile app is a **native gateway** to your community. **The Newsletter Barrier** Today’s constituents have changed. They want information on-demand, not on a schedule. More importantly, they are hesitant to share personal data or sign up for services due to privacy concerns. If your communication strategy requires a "registration wall," you’re likely losing your audience. **The Mobile-First Solution: It’sMyTown** It’sMyTown by ITsimple overcomes the limitations of newsletters by integrating directly with the devices your residents use most. **Stop sending mailers that go unread. Switch to a communication platform that is functional, private, and built for everyone. Switch to It’sMyTown.** - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - **No Registration Required:** Break the barrier. Residents can access info and alerts without sharing personal data or creating accounts. - **Real-Time Urgency:** Deliver urgent updates and functional services directly to smartphones—no more waiting for the next "issue" to go out. - **Direct Impact:** Avoid SPAM filters and reach the 80%+ of users who prefer mobile access for community information. - **Simple Implementation:** Get a proven mobile strategy with no additional IT backend or complex infrastructure. --- ## URL: https://www.itsimple.io/effective-communication-in-times-of-crisis ### Title: Effective Communication in Times of Crisis ### Page ID: 9356043 ### Content: #### **The Essentials of Crisis Communication** Communication between government and citizens is always complex, but during a crisis, it can be a matter of life and death. During the recent pandemic, traffic for real-time alerts surged from **14% to 75%**, proving that citizens don't just want local updates—they *need* them. To be effective, your strategy must hit three key pillars: The answer to these challenges is already in your residents' pockets. **It’sMyTown** by ITsimple provides a reliable, real-time method to communicate urgent information directly to mobile devices. **Don’t wait for the next crisis to test your strategy. Meet the demands of the modern era with It’sMyTown.** - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - **Timely & Relevant:** Alerts must happen ahead of the event (like a tornado warning), not after. - **Hyper-Localized:** Information must be specific to your backyard. What happens in a large city rarely applies to a small town. - **Centralized & Reliable:** In a world of short attention spans, scattered information is ignored information. Residents need one trusted source. - **Centralized Hub:** Consolidate news, business openings, and health alerts in one location. - **Zero Barriers:** No registration or social media accounts are required, ensuring total privacy and maximum reach. - **Effortless Implementation:** With no IT backend required, municipalities of any size can onboard quickly and focus on what matters most: governing. --- ## URL: https://www.itsimple.io/increase-voter-turnout-with-smart-communications ### Title: Increase Voter Turnout with Smart Communications ### Page ID: 9356127 ### Content: #### **The Challenge: Uncertainty and Access** Democracy thrives when citizens are informed and engaged. However, with historic voter turnout often hovering between **50% and 60%**, there is a massive opportunity for local governments to bridge the gap and reach the silent 40% of the electorate. In an era of shifting election dates and changing safety protocols, voters need more than just general information—they need **real-time access** to the issues and services that impact their ability to vote safely and successfully. To increase participation, you must provide information through the channel residents use most: **their mobile devices.** **It’sMyTown by ITsimple** acts as a centralized election resource center in the palm of their hand. With the app, your constituents can: We offer an elegant, "no-IT-backend" solution that prioritizes **privacy**. Because no registration is required, residents can access election data without social media dependency or data-mining concerns. **Ensure a successful election by empowering your community with the tools they need to be heard. Choose It’sMyTown.** - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - **Find Vital Info:** Locate polling places and verify hours of availability instantly. - **Take Action:** Request absentee ballots or arrange transportation with a single tap. - **Stay Updated:** Receive immediate alerts if polling locations or procedures change. - **Vote with Confidence:** Access relevant news and non-partisan information without having to search through multiple websites. --- ## URL: https://www.itsimple.io/successful-government-communication-means-modern-customer-service ### Title: Successful Government Communication Means Modern Customer Service ### Page ID: 9356230 ### Content: #### **The Modern Resident is a Customer** #### **Streamline Your Strategy with Spotlight CMS** #### **The Complete Solution: It’sMyTown** Modern Civic Engagement: Government Communications as Customer Service In today's "new normal," residents have the same expectations for their local government as they do for any modern business. They expect **on-demand access, mobile convenience, and high-quality customer service.** To meet these demands, cities must move beyond static websites and embrace a user-first digital strategy. Civic engagement now means interacting with your community on the go. Residents want to access online services, find real-time information, and provide feedback with the same ease they experience at a supermarket or online retailer. Managing multiple communication channels can be overwhelming. **Spotlight CMS** by ITsimple provides a centralized portal to manage your entire portfolio—mobile, web, and social media—all at once. Paired with the **It’sMyTown** mobile app, you get a powerful tool for civic engagement that includes: **Elevate your city's customer service and meet the demands of the digital era. Experience success in the modern world with ITsimple.** - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - **Real-Time Connectivity:** Direct, up-to-date information for your constituents. - **No Technical Barrier:** As a cloud-based SaaS solution, it requires zero backend IT infrastructure or specialized technical skills. - **Efficiency:** Deliver improved civic communications while spending less time managing the process. - **Functional Services:** Residents can pay utility bills, check local events, and contact officials. - **Privacy & Compliance:** An ADA-compliant mobile solution that respects user privacy with no registration required. - **Trust:** Post official health updates and government communications through a trusted, secure channel. --- ## URL: https://www.itsimple.io/how-to-garner-better-community-feedback ### Title: How to Garner Better Community Feedback ### Page ID: 9356231 ### Content: #### **Feedback Without the Privacy Trade-off** #### **The User-First Approach** In a world where meeting in person is harder than ever, local governments often struggle to take the "pulse" of their community. Whether the issue is simple—like city scooter policies—or complex—like balancing public health and business—making informed decisions requires hearing directly from your constituents. The secret to better feedback is simple: **make it easy.** Residents are far more likely to share their opinions when the tools are already in their pockets. Constituents are often hesitant to share their views if it requires a lengthy registration or social media login. **It’sMyTown protects user privacy:** Most local governments have the right content, but not the right delivery method. By combining **Spotlight CMS** with the **It’sMyTown** app, you shorten the distance between a resident’s opinion and a leader’s decision. **Turn your communication strategy into a conversation. Get the feedback you need with ITsimple.** - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - [PRODUCTS](https://itsimple.brizy.site/brands) [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features) - [WEBSITES](https://www.itsimple.io/websites) - [CONTACT](https://itsimple.brizy.site/contact) - [SIGN IN](https://itsimple-portal.com/login) - **Instant Polls via Spotlight CMS:** Our secure platform lets you craft and publish polls across all your channels simultaneously. Polls are a proven, reliable way to determine what matters most to your residents in real-time. - **Direct Access via It’sMyTown:** Instead of making residents dig through a website for contact info, our mobile app provides a direct directory to city officials. When communication is one tap away, engagement skyrockets. - **No Registration:** Users download the app and start engaging immediately. - **No Data Mining:** We don’t collect or sell personal information, creating a "safe space" for honest feedback. - **Visual Reporting:** Residents can report issues instantly with camera and location-based reporting, saving them a trip to City Hall. --- ## URL: https://www.itsimple.io/case-study-how-south-fulton-mastered-crisis-communication-on-a-budget ### Title: Case Study: How South Fulton Mastered Crisis Communication on a Budget ### Page ID: 9356233 ### Content: Case Study: How South Fulton Mastered Crisis Communication on a Budget | Mobile Apps and Websites for Local Governments | ITsimple --- ## URL: https://www.itsimple.io/doing-more-with-less-how-to-improve-community-engagement-on-a-budget ### Title: Doing More with Less: How to Improve Community Engagement on a Budget ### Page ID: 9356234 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/how-to-successfully-onboard-residents-to-your-community-engagement-efforts ### Title: How to Successfully Onboard Residents to Your Community Engagement Efforts ### Page ID: 9356338 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/why-now-is-the-perfect-time-to-review-your-communications-strategy ### Title: Why Now is the Perfect Time to Review Your Communications Strategy ### Page ID: 9356374 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/top-local-government-community-engagement-challenges-for-the-modern-era ### Title: Top Local Government Community Engagement Challenges for the Modern Era ### Page ID: 9356378 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/managing-public-health-outcomes-through-better-communication ### Title: Managing Public Health Outcomes Through Better Communication ### Page ID: 9356382 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/maximize-your-impact-itsimple-solutions-and-federal-funding-eligibility ### Title: Maximize Your Impact: ITsimple Solutions and Federal Funding Eligibility ### Page ID: 9356384 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/local-governments-the-shift-to-digital-by-default ### Title: Local Governments: The Shift to "Digital by Default" ### Page ID: 9356385 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/is-your-community-engagement-stuck-in-the-past ### Title: Is Your Community Engagement Stuck in the Past? ### Page ID: 9356388 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/community-engagement-is-about-what-you-offer-not-your-budget ### Title: Community Engagement is About What You Offer, Not Your Budget ### Page ID: 9356413 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/community-engagement-navigating-the-reality-of-cyber-risk ### Title: Community Engagement: Navigating the Reality of Cyber Risk ### Page ID: 9356415 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/implement-community-oriented-policing-with-the-cityguards-mobile-app ### Title: Implement Community-Oriented Policing with the CityGuards Mobile App ### Page ID: 9356424 ### Content: [![](https://cloud-1de12d.becdn.net/media/iW=140&iH=41&oX=0&oY=2&cW=140&cH=38/e79b76417eba34871525878e43550691/ITsimple-horizontal-no-slogan-white-bold.png "ITsimple-horizontal-no-slogan-white-bold.png")](https://www.itsimple.io) --- [+1 (678) 404 6677](tel:+6784046677) [ask@ITsimple.io](mailto:ask@itsimple.io) [11380 Southbridge Parkway, Suite #204, Alpharetta, 30022](https://maps.app.goo.gl/Czs2sa4umfosYrDy8) [Follow us on](https://www.linkedin.com/company/itsimpleio) [PRIVACY POLICY](https://www.itsimple.io/privacy-policy) --- ## URL: https://www.itsimple.io/home ### Title: Home ### Page ID: 1878877 ### Content: # [**YOUR NEW WEBSITE OR A REDESIGN**](https://www.itsimple.io/websites) # **CUSTOM MOBILE-APPS | JOIN OUR PRODUCTS ON MOBILE | UNIFIED REAL-TIME CONTENT SYSTEM** # We've got you covered. ### Check out what clients say ###### Gary Leftwich, City of South Fulton ###### Sheriff Donnie Harrison, Greene County ###### Chief B. Gurley, Brookhaven Specializing in local governments and public-safety agencies *“Wonderful, trusty app. Can’t get better than this!”* Mark Hamlin Being elected is tough, now it's time to deliver. MySheriff is built for community involvement. Is Community Policing a priority? CityGuards enables the public to be part of the solution. Community Risk Reduction in mind? FireShield offers simple and effective tools for health and fire safety. MyCountyNow and It'sMyTown make information and services accessible anywhere. But don't take our word for it. **Read** our [**CASE STUDIES,**](https://www.itsimple.io/case-study) **watch** our [**VIDEOS**](https://www.itsimple.io/videos) or better yet - **give them a call.** “We are now serving everyone everywhere people are and mobile plays a big role in that. It’sMyTown enables us to send/receive feedback in real-time and I like the fact that it ties with our social channels too.” This should be used as a text description for the video or the Call To Action “Our goal is to get information out to the community as quickly as possible. After some ideas being exchanged, we decided to move forward with the MySheriff app. People love the app. They love getting notifications that are real time. This should be used as a text description for the video or the Call To Action: This should be used as a text description for the video or the Call To Action "Community-Policing Services is easier with CityGuards police app. Citizens can quickly find services, access information and receive focused local notifications for things they care most." "We believe in community policing in BPD, our Chief and officers are executing on this methodology in the field, daily. **CityGuards** helps us with achieving this goal with simplicity and ease. It saves time to login and post to Facebook and the portal is easy to use and works from my patrol car laptop. I like that anyone can use it for free and without the need to sign in. ITsimple team is very responsive and supportive with our requests and also provide graphics support as needed." "**CityGuards** lets our citizens and officers actively engage with one another. It allows residents access to Police news, events, alerts and the ability to submit an anonymous tip." “The **MySheriff** app makes it easy to engage with our citizens. All the information they need is in the palm of their hands–literally, and they can contact us with a click of a button.” “Our goal is to get information out to the community as quickly as possible. After some ideas being exchanged, we decided to move forward with the **MySheriff** app. People love the app. They love getting the notifications that are real time.” “The administrative portal used to manage content is very user-friendly. As a PIO I like that there are no IT skills required so anyone can use it. And It enables me to publish information and content, not only to the **It’sMyTown** app and our social channels, but to the website ITsimple built for us as well.” - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - 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[PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - Get feedback from residents - Gather preferences and opinions with public polls - Save time by reducing incoming calls - Address fix requests with detailed image/location based reports - Create and publish information and services to your website, mobile app, and social media all from one user-friendly dashboard - Make informative decisions based on actual engagement and analytics - Multi-factor authentication  - Data encryption  - Role and module based access controls - Ongoing updates  - ADA 508 compliance - Mobile responsive for websites - New features and seamless integrations in every update - Training and Technical Support - Platform back-end and front-end maintenance (web and mobile) - Contact us via phone, email and chat --- ## URL: https://www.itsimple.io/brands ### Title: Brands ### Page ID: 3612391 ### Content: # CHECK OUR PRODUCTS FIRSTHAND - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") --- ## URL: https://www.itsimple.io/contact ### Title: Contact ### Page ID: 3658724 ### Content: Interested in finding out more? Give our friendly team a shout. - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") --- ## URL: https://www.itsimple.io/privacy-policy ### Title: Privacy ### Page ID: 3677867 ### Content: By design, our mobile and web apps that are available publicly, **do not require user registration. No personal information is needed as a term to use our apps.** We do not collect, sell or share personal information with third parties or affiliates for marketing. ITsimple doesn’t have or collect any unintended personal information. **ITsimple doesn’t monetize user’s personal information.**  This privacy policy (“Policy”) explains what information may be collected and how it is used and disclosed by ITsimple, LLC (“Company”, “we” or “us”) with respect to a user’s use of the company services; mobile applications (“Apps”), websites and short messaging (SMS) so the user can make an informed decision about using the service offered through these channels (“Services”) directly by us by our customers. We reserve the right to change the provisions of this Policy at any time. We will alert that changes have been made by indicating on the privacy policy the date it was last updated. We encourage users to review this Policy from time to time.  **At ITsimple, we put our customers and our solution’s users' privacy first**. It’s important to understand the difference between ‘personal information’ and ‘aggregated data’.  Information about how a service is being used may be collected and combined with information about how others use the same service is called Aggregated Data. Aggregated data helps us understand usage trends and our users’ and customers preferences so that we can better consider new features or otherwise tailor our apps. This policy in no way restricts or limits our collection and use of aggregated data.  We may collect certain information that a user voluntarily provides us that may contain personal information. For example, we may collect name, address, email address, and other contact or demographic information when a user contacts us by e-mail or other means, for any reason. In such cases, we may use that information for our own marketing efforts, while providing users the option to opt out at any point. In accordance with our customers' requirements, certain services may necessitate the collection of user contact information, primarily for the purpose of obtaining feedback. We prioritize transparency for our users, and under no circumstances will ITsimple engage in the sale, sharing, or provision of this information to any third party for marketing purposes without the explicit consent of the user. We have endeavored to put into place cyber security measures in an effort to protect aggregated data and personal information (if collected) while it is under our control. For example, but not limited to, data encryption using the latest technologies, i.e. cryptographic keys, advanced encryption standard or [AES](https://en.wikipedia.org/wiki/Advanced_Encryption_Standard) standard. We may analyze the data and data structures in order to tailor the ITsimple Service and advertising to a user’s needs and interests. The following are some examples of how we may use the information we collect: request feedback, analyze apps use, and enable us to develop, customize and improve the apps and our publications, products and services; Respond to user emails, submissions, comments, requests or complaints; Provide online editing and publishing services to you; Contact a user about our services, products, activities, special events or offers and for other marketing, informational, product development and promotional purposes. Personal information provided online and available publicly may be used so that we may better understand a user’s needs and inform users about our products or services and those of our partners. In addition, if we receive information from third parties, we may combine this information with other information we maintain. In either case, this Policy governs this information. We may automatically collect certain information through the use of “cookies”. Cookies are small data files that are stored on a user’s hard drive at the request of a website to enable the site to recognize users who have previously visited them and retain certain information such as customer preferences and history. If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. However, if a browser is set to not accept cookies or if a user rejects a cookie, some portions of the Site and the Service may not function properly. For example, you may not be able to sign in and may not be able to access certain Site features or services. We may hire third parties to analyze data and provide marketing assistance on our behalf. Such service providers are only permitted to use such information for the purpose for which it was provided to them. In some cases, the service provider may be directly collecting the information from users on our behalf. We may share personal information with other third parties when users give us their consent to do so. We are not responsible for the actions of service providers or other third parties, nor are we responsible for any additional information users provide directly to these service providers or other third parties. Additionally, we encourage users to become familiar with their practices before disclosing information directly to them. Nothing herein restricts the sharing of aggregate information, which may be shared with third parties without user’s consent. We may disclose information in good faith with our understanding that we are lawfully authorized or required to do so, or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities, respond to any claims, or to protect the rights, property or safety of our company, our users, our employees or the public, including without limitation to protect our company or our users from fraudulent, abusive, inappropriate or unlawful use of our apps. Information about our users may also be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets, financing or acquisition or in any other situation where personal information may be transferred as one of the business assets of a company. A user may “opt out” of receiving promotional and marketing emails by following the directions in the email or by emailing us at [Ask@ITsimple.io](mailto:ask@itsimple.io) Our apps may contain links to other websites. Any personal information users provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. We are not responsible for the content or privacy and security practices and policies of websites to which we link. Links from our apps or websites to third parties or to other sites are provided for the convenience of our users. We encourage users to learn about the third party privacy and security practices and policies before providing them with personal information. If you have any questions or comments about this Policy or the practices relating to the apps, or you wish to verify, correct or delete any personal information we have collected, please contact us at [Ask@ITsimple.io](mailto:ask@itsimple.io). - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - **Personal information** includes, phone number, email address, physical address, or any personal and non-public details or usage patterns that can be connected with an actual person and its identity and isn’t already public.  - **Aggregated data** is user behavior data that is collected by the operating system of the device in use and user applications in use. This information is not linked or connected to a specific user or disclose its identity. --- ## URL: https://www.itsimple.io/case-study ### Title: Case Study ### Page ID: 3695451 ### Content: See how our solutions are making a difference in local communities. Click on a case study to learn more. - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - 1 - [2](https://www.itsimple.io/case-study?page=2) --- ## URL: https://www.itsimple.io/websites ### Title: Websites ### Page ID: 3700606 ### Content: Let's build a digital bridge between the police and the community. A website can enhance transparency, efficiency, and community engagement for police departments. - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") --- ## URL: https://www.itsimple.io/forsyth-county-sheriffs-office-powers-up-community-engagement-with-the-mysheriff-mobile-app ### Title: Forsyth County Sheriff’s Office powers up community engagement with the MySheriff mobile app. ### Page ID: 3720469 ### Content: # The Forsyth County Sheriff’s Office utilized five social media platforms to engage with constituents, creating communication challenges # FCSO took steps to improve real-time communication with county residents by using the MySheriff mobile app. # It is vital to give citizens a communication tool with the Sheriff’s Office that does not raise privacy issues like social media does. # MySheriff mobile-app provides a user-friendly interface designed to also address older residents, with a few big buttons and all the information and services are accessible right from the main screen with no scrolling to do. MySheriff app also responds to voice commands to provide an even quicker access to information and services. # Any size law enforcement agency where community oriented policing is a priority and current tools could be improved in reaching the community and making services and communication more accessible. #  **Ron Freeman**, Forsyth County Sheriff # The Forsyth County Sheriff’s Office utilized five social media platforms to engage with constituents, creating communication challenges # FCSO took steps to improve real-time communication with county residents by using the MySheriff mobile app. # It is vital to give citizens a communication tool with the Sheriff’s Office that does not raise privacy issues like social media does. # MySheriff mobile-app provides a user-friendly interface designed to also address older residents, with a few big buttons and all the information and services are accessible right from the main screen with no scrolling to do. MySheriff app also responds to voice commands to provide an even quicker access to information and services. # Any size law enforcement agency where community oriented policing is a priority and current tools could be improved in reaching the community and making services and communication more accessible. #  **Ron Freeman**, Forsyth County Sheriff Case Study | Forsyth County Sheriff's Office, Georgia The Forsyth County Sheriff’s Office (FCSO), the third largest law enforcement agency in north Georgia, is renowned for serving over 250,000 residents, aimed to enhance community engagement and provide mobile-based services through a user-friendly mobile app that required no registration for citizens to access. "MySheriff is enhancing our community engagement and providing mobile-based services through a user-friendly mobile app that requires no registration for citizens to access." Each individual platform required registration and adherence to terms of use. FCSO acknowledged that this approach limited their ability to communicate with individuals who don't use social media, particularly on mobile devices. Moreover, FCSO faced the challenge of not being able to send real-time alerts and notifications to their community, even to those who followed them on social media. Additionally, they lacked the capability to push notifications to specific regions within the county - a feature that becomes very handy when alerting about car accidents or any other traffic issues. Another challenge was posting information about missing persons or run-away teenagers on social media channels, asking for the public’s help. In most cases these individuals are found or return home and removing such information from the social channels or the web after the fact is very difficult or impossible. In light of these challenges, the Sheriff’s Office recognized the need for a more effective communication strategy that would better serve the needs of the community. The Sheriff’s Office launched the "MySheriff" mobile- app from ITsimple, which residents can freely download without having to provide any registration details or personal information, such as their name, phone number, or email address. This eliminates the registration barriers that are often encountered on social media platforms. Citizens who may have been unable to engage with FCSO in the past because they didn’t use social media can now benefit from up-to-date public safety information and resources such as real-time alerts, news, events and access to online services.  Furthermore, FCSO successfully generated a replica of their jurisdictions within the administrative portal responsible for managing the "MySheriff" app. This enhancement enables them to selectively determine which specific jurisdictions will receive the real-time alerts, ensuring targeted and efficient distribution of essential information as needed. Moreover, the administrative portal utilized to publish real-time notifications and updates to the "MySheriff" app also offers the option to send those same notifications to their social media platforms if they so desire. This ensures a comprehensive and widespread dissemination of information to the community through multiple channels. Implementing tools to enhance trust between the public and the Sheriff's Office has led to more effective community policing. Meanwhile, the understaffed FCSO team has saved money, and time and significantly increased their productivity by using one unified engagement platform. Citizens who don’t want to use social media now have a medium in which they can engage with their Sheriff’s Department. Law enforcement agencies can target communications to the community that is directly affected for incidents such as road closures, law enforcement activity, etc. FCSO has one unified platform to manage its community engagement efforts. Each individual platform required registration and adherence to terms of use. FCSO acknowledged that this approach limited their ability to communicate with individuals who don't use social media, particularly on mobile devices. Moreover, FCSO faced the challenge of not being able to send real-time alerts and notifications to their community, even to those who followed them on social media. Additionally, they lacked the capability to push notifications to specific regions within the county - a feature that becomes very handy when alerting about car accidents or any other traffic issues. Another challenge was posting information about missing persons or run-away teenagers on social media channels, asking for the public’s help. In most cases these individuals are found or return home and removing such information from the social channels or the web after the fact is very difficult or impossible. In light of these challenges, the Sheriff’s Office recognized the need for a more effective communication strategy that would better serve the needs of the community. The Sheriff’s Office launched the "MySheriff" mobile-app from ITsimple, which residents can freely download without having to provide any registration details or personal information, such as their name, phone number, or email address. This eliminates the registration barriers that are often encountered on social media platforms. Citizens who may have been unable to engage with FCSO in the past because they didn’t use social media can now benefit from up-to-date public safety information and resources such as real-time alerts, news, events and access to online services.  Furthermore, FCSO successfully generated a replica of their jurisdictions within the administrative portal responsible for managing the "MySheriff" app. This enhancement enables them to selectively determine which specific jurisdictions will receive the real-time alerts, ensuring targeted and efficient distribution of essential information as needed. Moreover, the administrative portal utilized to publish real-time notifications and updates to the "MySheriff" app also offers the option to send those same notifications to their social media platforms if they so desire. This ensures a comprehensive and widespread dissemination of information to the community through multiple channels. Implementing tools to enhance trust between the public and the Sheriff's Office has led to more effective community policing. Meanwhile, the understaffed FCSO team has saved money, and time and significantly increased their productivity by using one unified engagement platform. Citizens who don’t want to use social media now have a medium in which they can engage with their Sheriff’s Department. Law enforcement agencies can target communications to the community that is directly affected for incidents such as road closures, law enforcement activity, etc. FCSO has one unified platform to manage its community engagement efforts. --- ## URL: https://www.itsimple.io/brookhaven-police-increases-productivity-and-reduces-walk-ins-with-better-community-policing ### Title: Brookhaven Police Increases Productivity and Reduces Walk-ins with Better Community Policing ### Page ID: 3736406 ### Content: # Brookhaven PD needed to revamp its communication strategy and wanted a tool that could be easily used by residents and easily managed by even non-technical staff. # BPD made it easier for the police to communicate with the public and for residents to cooperate with the police. # Use of state-of-the-art technology results in an increase in productivity across the unit. # Implementing tools to enhance trust between the public and the police can lead to more effective community policing. # It’s vital to give citizens a tool for communication with the police department, that does not raise privacy issues, such as social media. # Residents will embrace user-friendly technology that makes them feel more secure and engaged with public safety. # Brookhaven PD worked hand in hand with ITsimple to introduce CityGuards and its advantages to the citizens. Officer Carlai Moore had created a great short video that introduces the app’s features and reasons for selecting this method of communication. You can find this video on the BPD website. # Any size law enforcement agency where community oriented policing is a priority and existing communications systems are ill-equipped to meet their specific needs. # [BPD New App Video](https://vimeo.com/711339347) # Brookhaven PD needed to revamp its communication strategy and wanted a tool that could be easily used by residents and easily managed by even non-technical staff. # BPD made it easier for the police to communicate with the public and for residents to cooperate with the police. # Use of state-of-the-art technology results in an increase in productivity across the unit. # Implementing tools to enhance trust between the public and the police can lead to more effective community policing. # It’s vital to give citizens a tool for communication with the police department, that does not raise privacy issues, such as social media. # Residents will embrace user-friendly technology that makes them feel more secure and engaged with public safety. # Brookhaven PD worked hand in hand with ITsimple to introduce CityGuards and its advantages to the citizens. Officer Carlai Moore had created a great short video that introduces the app’s features and reasons for selecting this method of communication. You can find this video on the BPD website. # Any size law enforcement agency where community oriented policing is a priority and existing communications systems are ill-equipped to meet their specific needs. # [BPD New App Video](https://vimeo.com/711339347) Brookhaven’s Police Department strived to find new ways to enhance resident cooperation in maintaining safety and order. Adopting a new community engagement platform made it easy for Brookhaven residents to engage with the department, resulting in more qualified crime tips and an increase in customer satisfaction. "Community-Policing Services is easier with CityGuards Police app. Citizens can quickly find services, access information and receive focused local notifications for things they care most." The rising crime rates in major American cities has meant the police departments of smaller cities that share their borders are focusing on enhancing safety, regardless of incidents in the neighboring capital. The City of Brookhaven is one such city, sharing a border with The City of Atlanta, Georgia. Brookhaven’s police department (BPD) is tasked with serving and protecting the city of more than 56,000 residents, prioritizing collaboration with residents, businesses, community organizations, schools, and other stakeholders to maintain safety and order in the city. To that end, they needed to find new ways to engage the public and offer the right tools to gain cooperation from residents. The city website was the only place where BPD could communicate with its residents while fully controlling the narrative. However, posting on the city’s website required the IT department’s involvement, limiting the Police Department’s ability to communicate in real time during high-activity periods (nights, weekends, holidays, etc.). Brookhaven PD (BPD) searched for solutions that consolidated their need to communicate important information, allowed citizens to submit crime tips using pictures and videos to designated departments, and enabled BPD to send real-time alerts and updates to end-users without additional IT support. The department understood that for the solution to be widely adopted, it needed to be mobile-first and open for anyone in the community to use with no registration barriers. Social media didn’t fully address those requirements and suffered from a few significant disadvantages: There was no way to deliver real-time updates directly to citizens, communication falls short of its purpose when citizens can take over the narrative, and residents who don’t use social media miss important announcements. The department implemented CityGuards from ITsimple which presented new opportunities to engage the public and new tools to recruit cooperation from residents. BPD can use CityGuards to send area-based (police beat) real-time alerts, communicate information and make online services easily accessible.  The department was onboarded onto the platform in a matter of days, with even non-technical people on staff able to operate the administrative portal used to manage the system. Authorized staff can publish alerts and newsflashes to the CityGuards mobile app and the department’s social channels with a check of a box. No longer reliant on the city’s IT department to post information or alerts, BPD can now communicate critical information to residents in real-time during high-activity periods (nights, weekends, holidays, etc.). BPD community policing units even send area alerts from iPads in their patrol cars. As a result of centralizing the department’s communication with residents, BPD officers increased productivity, reduced walk-ins to precincts, and found a pragmatic tool to support COVID-19-related public health policies by making information and online services easily accessible through the app. Brookhaven Police Department’s units are also seeing more qualified crime tips and an increase in customer service satisfaction. The app’s lack of registration requirements meant that it was widely adopted by the city’s residents. Brookhaven residents can now easily access department services or critical department information on their smartphones rather than trying to find the department’s page on the city website or looking through posts on social media. Instead of calling to submit a crime tip, residents can now anonymously submit crime tips using pictures and videos to designated departments and officers. Residents can also choose to be kept up to date on department news and alerts through direct notifications from the department sent in real-time. BPD is already seeing results going beyond engagement with more qualified crime tips and an increase in customer service satisfaction. Brookhaven Police Department is able to effectively communicate department news and alerts directly to residents. Residents can receive real-time department updates and aid in law enforcement via submitting anonymous crime tips. The department can manage its communications without any additional IT support, enabling the distribution of real-time information at any time of day. BPD has experienced increased productivity, a reduced number of walk-ins to precincts, and found a pragmatic tool to distribute critical disaster-related information to residents. The rising crime rates in major American cities has meant the police departments of smaller cities that share their borders are focusing on enhancing safety, regardless of incidents in the neighboring capital. The City of Brookhaven is one such city, sharing a border with The City of Atlanta, Georgia. Brookhaven’s police department (BPD) is tasked with serving and protecting the city of more than 56,000 residents, prioritizing collaboration with residents, businesses, community organizations, schools, and other stakeholders to maintain safety and order in the city. To that end, they needed to find new ways to engage the public and offer the right tools to gain cooperation from residents. The city website was the only place where BPD could communicate with its residents while fully controlling the narrative. However, posting on the city’s website required the IT department’s involvement, limiting the Police Department’s ability to communicate in real time during high-activity periods (nights, weekends, holidays, etc.). Brookhaven PD (BPD) searched for solutions that consolidated their need to communicate important information, allowed citizens to submit crime tips using pictures and videos to designated departments, and enabled BPD to send real-time alerts and updates to end-users without additional IT support. The department understood that for the solution to be widely adopted, it needed to be mobile-first and open for anyone in the community to use with no registration barriers. Social media didn’t fully address those requirements and suffered from a few significant disadvantages: There was no way to deliver real-time updates directly to citizens, communication falls short of its purpose when citizens can take over the narrative, and residents who don’t use social media miss important announcements. The department implemented CityGuards from ITsimple which presented new opportunities to engage the public and new tools to recruit cooperation from residents. BPD can use CityGuards to send area-based (police beat) real-time alerts, communicate information and make online services easily accessible.  The department was onboarded onto the platform in a matter of days, with even non-technical people on staff able to operate the administrative portal used to manage the system. Authorized staff can publish alerts and newsflashes to the CityGuards mobile app and the department’s social channels with a check of a box. No longer reliant on the city’s IT department to post information or alerts, BPD can now communicate critical information to residents in real-time during high-activity periods (nights, weekends, holidays, etc.). BPD community policing units even send area alerts from iPads in their patrol cars. As a result of centralizing the department’s communication with residents, BPD officers increased productivity, reduced walk-ins to precincts, and found a pragmatic tool to support COVID-19-related public health policies by making information and online services easily accessible through the app. Brookhaven Police Department’s units are also seeing more qualified crime tips and an increase in customer service satisfaction. The app’s lack of registration requirements meant that it was widely adopted by the city’s residents. Brookhaven residents can now easily access department services or critical department information on their smartphones rather than trying to find the department’s page on the city website or looking through posts on social media. Instead of calling to submit a crime tip, residents can now anonymously submit crime tips using pictures and videos to designated departments and officers. Residents can also choose to be kept up to date on department news and alerts through direct notifications from the department sent in real-time. BPD is already seeing results going beyond engagement with more qualified crime tips and an increase in customer service satisfaction. Brookhaven Police Department is able to effectively communicate department news and alerts directly to residents. Residents can receive real-time department updates and aid in law enforcement via submitting anonymous crime tips. The department can manage its communications without any additional IT support, enabling the distribution of real-time information at any time of day. BPD has experienced increased productivity, a reduced number of walk-ins to precincts, and found a pragmatic tool to distribute critical disaster-related information to residents. --- ## URL: https://www.itsimple.io/cities-of-newnan-and-stockbridge-ga-support-local-businesses-by-digitizing-main-street-programs ### Title: Cities of Newnan and Stockbridge, GA support local businesses by digitizing Main Street programs. ### Page ID: 3736414 ### Content: # The Cities Optimized Event Planning, sharing and participation with the Main Street Mobile App and Analytics Reports # Thinking out of the box, and adopting new technologies can lead to better outcomes, higher citizen satisfaction and greater efficiency. # Most citizen prefer mobile digital solutions to manual and paper. # Cities should adapt mobile-first digital solutions to better address the fact that everyone is on mobile. # ITsimple provided the solution and trained the designated staff in less than one month. Cities can expand the solution to an unlimited number of campaigns and use cases and even create interactive walking, biking or driving tours. # Any size cities with Economy Development departments and Convention Visitors Bureaus (CVB), Members of “Main Street America” or similar initiatives and cities with a high volume of visitors and tourists. #  **Mrs. Kira Harris**, City of Stockbridge Main Street Manager #  **Mrs. Lisa Fareed**, City of Stockbridge Main Street Coordinator #  **Mrs. Abigail Strickland**, City of Newnan Main Street Manager #  **Mrs. Jesse Branch**, City of Newnan Special Events Coordinator # Support existing and welcome new local businesses by Increasing the public attendance in City Events by modernizing a digital experience for the community and visitors in the Cities of Newnan and Stockbridge, GA # The Cities Optimized Event Planning, sharing and participation with the Main Street Mobile App and Analytics Reports # Thinking out of the box, and adopting new technologies can lead to better outcomes, higher citizen satisfaction and greater efficiency. # Most citizen prefer mobile digital solutions to manual and paper. # Cities should adapt mobile-first digital solutions to better address the fact that everyone is on mobile. # ITsimple provided the solution and trained the designated staff in less than one month. Cities can expand the solution to an unlimited number of campaigns and use cases and even create interactive walking, biking or driving tours. # Any size cities with Economy Development departments and Convention Visitors Bureaus (CVB), Members of “Main Street America” or similar initiatives and cities with a high volume of visitors and tourists. #  **Mrs. Kira Harris**, City of Stockbridge Main Street Manager #  **Mrs. Lisa Fareed**, City of Stockbridge Main Street Coordinator #  **Mrs. Abigail Strickland**, City of Newnan Main Street Manager #  **Mrs. Jesse Branch**, City of Newnan Special Events Coordinator Case Study | Cities of Newnan and Stockbridge, Georgia The Cities of Newnan and Stockbridge, GA hold annual Main Street events to help connect residents with local businesses and revitalize the economy in the historic downtown districts. Previously manually operated, the Economy Development team decided to digitize the citizen experience with a Mobile app. Support existing and welcome new local businesses by Increasing the public attendance in City Events by modernizing a digital experience for the community and visitors in the Cities of Newnan and Stockbridge, GA For more than 40 years, the Main Street America program has strengthened communities through preservation-based economic development in older and historic downtowns and neighborhood commercial districts. Since the cities of Newnan and Stockbridge, GA have joined Main Street America, they each managed their raffle-based prizes campaigns manually for frequent shoppers with the Stockbridge “Small Business Blitz” and Newnan “Downtown Restaurant Week”. They sent printed publications to citizens, specifying the businesses participating in the events and their promotions.  The shopping proof process for raffle participation was done manually by paper and stamps. With no digital software to track data, or updating changes of the participating businesses listings – the process was ineffective and led to unsatisfying event attendance and outcomes and waste of staff time and budget for paper and mailing expenses. The cities were searching for a user-friendly digital solution that will allow people to quickly know about the event and comfortably navigate their way through the events, find information and quickly contact and visit participating businesses using nothing but their mobile devices. The City of Stockbridge implemented a Main Street mobile app as an extension of the City app - It’sMyTown from ITsimple to help manage city events and news. After a successful “Small Business Blitz” event using the app implementation, the City of Newnan followed suit in technology adoption.  The Main Street mobile app is dedicated to both Stockbridge and Newnan’s Main Street events and allows residents and visitors to learn about the participating businesses and their offered promotions. The home page of the Main Street app shows an interactive map with a convenient full-screen option showing a numbered list of all businesses. Residents can easily see their distance from each business, select which business or restaurants they’d like to visit, can call the business directly and navigate to the location using their mobile phone map and navigation app with a tap of a button. Clicking a business on the interactive map will provide details on special offerings by this business for the event, and a link to the business’s website. This feature provides a convenient tool for residents to plan their participation in the Main Street event.  To encourage resident participation, both the City of Stockbridge and the City of Newnan economy development departments offered a chance to win a prize pack of downtown restaurant gift cards and generous goodies baskets by submitting receipts from eligible purchases. This offer generated much traction to the events, and people uploaded dozens of receipts, directly from the Main Street mobile app.  ITsimple provides the cities with a dynamic analytics report, so that city staff can track the number of app users, predict event participation by tracking the app’s QR code usage, and plan and advertise accordingly. City staff also have online access to ITsimple’s customer portal for real-time updates of the listings and to the receipt uploads, where they know how many receipts were uploaded at any given time. They can also learn which businesses enjoyed higher popularity than others. The Main Street events had considerably better turnout, and much of it, as Stockbridge and Newnan officials attest, was a result of this new technology. Main Street event turnout was considerably higher than previous years, which city officials shared was mainly due to the Main Street application. Event logistics automation and digitization saved time for city staff, resulting in more accurate event attendance and results tracking. Reduction of paper and snail mail usage is greener and better for the environment. Participants digitally uploaded receipts to the app to participate in the Main Street prize program, eliminating the need for manually stamp paper “passports” or submitting paper receipts. Convenience for the citizen brings citizen satisfaction and participation. For more than 40 years, the Main Street America program has strengthened communities through preservation-based economic development in older and historic downtowns and neighborhood commercial districts. Since the cities of Newnan and Stockbridge, GA have joined Main Street America, they each managed their raffle-based prizes campaigns manually for frequent shoppers with the Stockbridge “Small Business Blitz” and Newnan “Downtown Restaurant Week”. They sent printed publications to citizens, specifying the businesses participating in the events and their promotions.  The shopping proof process for raffle participation was done manually by paper and stamps. With no digital software to track data, or updating changes of the participating businesses listings – the process was ineffective and led to unsatisfying event attendance and outcomes and waste of staff time and budget for paper and mailing expenses. The cities were searching for a user-friendly digital solution that will allow people to quickly know about the event and comfortably navigate their way through the events, find information and quickly contact and visit participating businesses using nothing but their mobile devices. The City of Stockbridge implemented a Main Street mobile app as an extension of the City app - It’sMyTown from ITsimple to help manage city events and news. After a successful “Small Business Blitz” event using the app implementation, the City of Newnan followed suit in technology adoption.  The Main Street mobile app is dedicated to both Stockbridge and Newnan’s Main Street events and allows residents and visitors to learn about the participating businesses and their offered promotions. The home page of the Main Street app shows an interactive map with a convenient full-screen option showing a numbered list of all businesses. Residents can easily see their distance from each business, select which business or restaurants they’d like to visit, can call the business directly and navigate to the location using their mobile phone map and navigation app with a tap of a button. Clicking a business on the interactive map will provide details on special offerings by this business for the event, and a link to the business’s website. This feature provides a convenient tool for residents to plan their participation in the Main Street event.  To encourage resident participation, both the City of Stockbridge and the City of Newnan economy development departments offered a chance to win a prize pack of downtown restaurant gift cards and generous goodies baskets by submitting receipts from eligible purchases. This offer generated much traction to the events, and people uploaded dozens of receipts, directly from the Main Street mobile app.  ITsimple provides the cities with a dynamic analytics report, so that city staff can track the number of app users, predict event participation by tracking the app’s QR code usage, and plan and advertise accordingly. City staff also have online access to ITsimple’s customer portal for real-time updates of the listings and to the receipt uploads, where they know how many receipts were uploaded at any given time. They can also learn which businesses enjoyed higher popularity than others. The Main Street events had considerably better turnout, and much of it, as Stockbridge and Newnan officials attest, was a result of this new technology. Main Street event turnout was considerably higher than previous years, which city officials shared was mainly due to the Main Street application. Event logistics automation and digitization saved time for city staff, resulting in more accurate event attendance and results tracking. Reduction of paper and snail mail usage is greener and better for the environment. Participants digitally uploaded receipts to the app to participate in the Main Street prize program, eliminating the need for manually stamp paper “passports” or submitting paper receipts. Convenience for the citizen brings citizen satisfaction and participation. --- ## URL: https://www.itsimple.io/small-city-of-baldwin-ga-with-5k-residents-reduces-info-calls-to-city-hall-by-50 ### Title: Small city of Baldwin, GA with <5K residents reduces info calls to City Hall by 50% ### Page ID: 3737086 ### Content: # The City of Baldwin's outdated website made communicating and accessing information difficult for both the city and its residents. # The City of Baldwin improved communication with residents by upgrading its website and implementing a new engagement tool. # Small companies can provide the same quality as a more established firm while also doing it more affordably and with better customer service. # Having a secure web site and not storing user data can save many compliance headaches and fines that result from a breach. # ITsimple believes in extraordinary customer service, both in how they treat their customers and in how they enable governments to serve their citizens with better information and access to services. When Baldwin's staff didn't have a resource available to take HD images, they sent a member of their team to do it for them! They will go to whatever lengths it takes to ensure their customers can offer the same level of customer service to their residents. # Any small or midsize local government looking to upgrade their website and improve resident communications and engagement with a real online presence. # [City of Baldwin Website](https://cityofbaldwin.org/) # The City of Baldwin's outdated website made communicating and accessing information difficult for both the city and its residents. # The City of Baldwin improved communication with residents by upgrading its website and implementing a new engagement tool. # Small companies can provide the same quality as a more established firm while also doing it more affordably and with better customer service. # Having a secure web site and not storing user data can save many compliance headaches and fines that result from a breach. # ITsimple believes in extraordinary customer service, both in how they treat their customers and in how they enable governments to serve their citizens with better information and access to services. When Baldwin's staff didn't have a resource available to take HD images, they sent a member of their team to do it for them! They will go to whatever lengths it takes to ensure their customers can offer the same level of customer service to their residents. # Any small or midsize local government looking to upgrade their website and improve resident communications and engagement with a real online presence. # [City of Baldwin Website](https://cityofbaldwin.org/) With a population under 5,000 residents, Baldwin’s small staff was still able to create a 'big city' online presence by replacing their outdated website with a communications solution including a modern website, improved publication processes, and services offerings with no additional IT support required. “SpotlightCMS, the administrative portal used to manage content is very user-friendly. There are no IT skills required so anyone can use it. And I like that it allows me to publish information and content." The City of Baldwin had a very basic website that relied on WordPress, an open-source website framework with known security issues. After over 10 years of use, it was showing its age. It required manual code changes to make site updates, caused residents to receive numerous browser alerts whenever they visited it, and did not offer mobile-friendly options. This compounded the problems inherent with a lack of resources and an understaffed team. Most of the service request forms were manual Word or PDF forms, which limited their usefulness for citizens on the go who may want to report something like a broken streetlight. They also required more time to process on the part of city staff. Subsequently, the City of Baldwin had problems communicating important information like water outages and public works repairs, and citizens had problems communicating issues to the City. Publishing the City Council and board meeting agendas, minutes, and audio/video recordings was very challenging and often impossible. Residents had trouble finding even basic information, which led to large call volumes to City Hall (90% of which were routed directly to the City Clerk). This also led the City to become over-reliant on their Facebook account to share information, causing the residents who don't use Facebook, for privacy or other reasons, to miss important announcements. The city needed a way to post important information across its many distribution channels for its citizens to easily access, as well as ensure that feedback and service request tools for residents were convenient to use. Although smaller in size than other communities, the City of Baldwin was able to upgrade to an enterprise-grade website that greatly improved their ability to communicate important information to their residents while also not breaking their budget. The City partnered with ITsimple to create a new secure and ADA compliant modern website with a refreshed design that provided better access to both information and services. The upgrade process was collaborative, with ITsimple representatives providing support to the City Clerk during every step, including visiting the city to take photos for the new website. ITsimple helped the City of Baldwin not just upgrade their website, but also implement a new communications and publications solution that enabled them to quickly and easily share important information with their residents. Previously, site updates required manual code changes which led to an overreliance on Facebook as a communication solution. It was a time-consuming process and slow to provide critical information when necessary. But with SpotlightCMS, the city can now quickly and easily make content changes to the site and simultaneously publish those changes across all their social media accounts from one user-friendly dashboard. And they can do it with no IT support required. SpotlightCMS pairs with free end-user apps like It’sMyTown and CityGuards that put information and services in one location for residents and make it far easier for them to engage and find the information they need. The apps are freely available from Apple and Google app stores and help build a sense of community and support local engagement. Unlike other online platforms, no registration is required to use It’sMyTown by ITsimple and no personal information is gathered or stored, eliminating privacy concerns for residents and liability risk for municipalities. Over 50% reduction in incoming information request calls made to City Hall. 100% online presence. The city can easily manage its new ADA-compliant website, a native mobile app with It’sMyTown, and portal integration to Facebook, through a single dashboard. 100% government transparency. Increased transparency with residents, as required coverage of public meeting agendas, minutes, and recordings, are now publicly accessible through the website. Zero (0) technical knowledge required to operate. Only one (1) training session was needed, 3700 residents (representing nearly 80% of the households) have downloaded the app, enabling more direct engagement with the city and services. The City of Baldwin had a very basic website that relied on WordPress, an open-source website framework with known security issues. After over 10 years of use, it was showing its age. It required manual code changes to make site updates, caused residents to receive numerous browser alerts whenever they visited it, and did not offer mobile-friendly options. This compounded the problems inherent with a lack of resources and an understaffed team. Most of the service request forms were manual Word or PDF forms, which limited their usefulness for citizens on the go who may want to report something like a broken streetlight. They also required more time to process on the part of city staff. Subsequently, the City of Baldwin had problems communicating important information like water outages and public works repairs, and citizens had problems communicating issues to the City. Publishing the City Council and board meeting agendas, minutes, and audio/video recordings was very challenging and often impossible. Residents had trouble finding even basic information, which led to large call volumes to City Hall (90% of which were routed directly to the City Clerk). This also led the City to become over-reliant on their Facebook account to share information, causing the residents who don't use Facebook, for privacy or other reasons, to miss important announcements. The city needed a way to post important information across its many distribution channels for its citizens to easily access, as well as ensure that feedback and service request tools for residents were convenient to use. Although smaller in size than other communities, the City of Baldwin was able to upgrade to an enterprise-grade website that greatly improved their ability to communicate important information to their residents while also not breaking their budget. The City partnered with ITsimple to create a new secure and ADA compliant modern website with a refreshed design that provided better access to both information and services. The upgrade process was collaborative, with ITsimple representatives providing support to the City Clerk during every step, including visiting the city to take photos for the new website. ITsimple helped the City of Baldwin not just upgrade their website, but also implement a new communications and publications solution that enabled them to quickly and easily share important information with their residents. Previously, site updates required manual code changes which led to an overreliance on Facebook as a communication solution. It was a time-consuming process and slow to provide critical information when necessary. But with SpotlightCMS, the city can now quickly and easily make content changes to the site and simultaneously publish those changes across all their social media accounts from one user-friendly dashboard. And they can do it with no IT support required. SpotlightCMS pairs with free end-user apps like It’sMyTown and CityGuards that put information and services in one location for residents and make it far easier for them to engage and find the information they need. The apps are freely available from Apple and Google app stores and help build a sense of community and support local engagement. Unlike other online platforms, no registration is required to use It’sMyTown by ITsimple and no personal information is gathered or stored, eliminating privacy concerns for residents and liability risk for municipalities. Over 50% reduction in incoming information request calls made to City Hall. 100% online presence. The city can easily manage its new ADA-compliant website, a native mobile app with It’sMyTown, and portal integration to Facebook, through a single dashboard. 100% government transparency. Increased transparency with residents, as required coverage of public meeting agendas, minutes, and recordings, are now publicly accessible through the website. Zero (0) technical knowledge required to operate. Only one (1) training session was needed. 3700 residents (representing nearly 80% of the households) have downloaded the app, enabling more direct engagement with the city and services. --- ## URL: https://www.itsimple.io/sheriffs-office-expands-beyond-social-media-for-public-safety-communications ### Title: Sheriff’s Office Expands Beyond Social Media for Public Safety Communications ### Page ID: 3885510 ### Content: # Greene County Sheriff's Office needed a direct way to engage with residents to increase public safety and citizen satisfaction. # GCSO implemented a community engagement app that allows the office to engage directly with residents and promote community-oriented policing. # Understaffed teams can save money, and time and significantly increase their productivity by using one unified engagement platform. # Use of new technology to reach a greater audience can result in an increase in productivity across the unit. # Implementing tools to enhance trust between the public and the Sheriff’s Office can lead to more effective community policing. # It is vital to give citizens a communication tool with the Sheriff’s Office that does not raise privacy issues like social media does. # Greene County residents embraced technology that made them feel more secure when engaging with their local sheriff’s office. # Any size police or sheriff's department practicing community policing and looking to have the public be part of the solution by improving resident communications and engagement. # [Greene County Sheriff's Office Website](https://greeneso.org/) # Greene County Sheriff's Office needed a direct way to engage with residents to increase public safety and citizen satisfaction. # GCSO implemented a community engagement app that allows the office to engage directly with residents and promote community-oriented policing. # Understaffed teams can save money, and time and significantly increase their productivity by using one unified engagement platform. # Use of new technology to reach a greater audience can result in an increase in productivity across the unit. # Implementing tools to enhance trust between the public and the Sheriff’s Office can lead to more effective community policing. # It is vital to give citizens a communication tool with the Sheriff’s Office that does not raise privacy issues like social media does. # Greene County residents embraced technology that made them feel more secure when engaging with their local sheriff’s office. # Any size police or sheriff's department practicing community policing and looking to have the public be part of the solution by improving resident communications and engagement. # [Greene County Sheriff's Office Website](https://greeneso.org/) Case Study | Greene County Sheriff's Office, Georgia Greene County Sheriff’s Office (GCSO) provides essential public safety services but found its existing communication methods weren’t reaching the community. GCSO adopted a community engagement tool that expanded communication beyond social media and enabled sending direct public safety notifications to residents. “Our goal is to get information out to the community as quickly as possible. After some ideas being exchanged, we decided to move forward with the MySheriff app. People love the app. They love getting the notifications that are real time.” **Sheriff Donnie Harrison**, Greene County Sheriff's Office Greene County Sheriff’s Office (GCSO) remains faithful to the legacy of its legendary Sheriff L.L. Wyatt. Sheriff Wyatt, also known as “Mr. Sheriff”, was the epitome of a community oriented police officer long before such an idea was born and served as an example for every officer to follow. GCSO realized that in the 21st century, in order to live up to this standard, they must find the right modern tools to reach their citizens. The sheriff’s office regularly enlists the help of the public with finding both wanted criminals and missing persons. The office also needs to reach citizens to communicate announcements about accidents, road maintenance reports, and invitations to public events. GCSO most frequently used Facebook to communicate this information to the community. However, GCSO found that these social media posts suffered from a low exposure rate and weren’t helping the office engage with the public as hoped. Many Greene County citizens didn’t use Facebook, and the ones who did sometimes prefer not to use this media to communicate with their Sheriff’s office for privacy reasons.  The sheriff’s website also communicated information and services available to the community but the website wasn’t optimized for community engagement. In order to file a record request, citizens would need to either search through endless menus or physically walk into the Sheriff’s office. The sheriff’s office also relied on the IT department to post website updates on its behalf, which meant communications about incidents that occurred outside the IT department’s operating hours (e.g. nights, weekends, holidays) were restricted to Facebook where notifications only reached a limited subset of the community.  GCSO needed a community engagement solution that could be operated by the officers, Sheriff, and Deputies at any time and from any place. They wanted their citizens to be able to receive push notifications when needed. They needed their citizens to be able to post anonymous tips to help fight crime. And they needed a safe place to post announcements while controlling the narrative of conversation, unlike social media.  Residents can download the “MySheriff” app from ITsimple for free with no form of registration. Rather than call the sheriff’s office or walk in, the new system offers residents a direct link to the sheriff’s office where they can post anonymous crime tips and receive push notifications about critical public safety events. Residents who may have been unable to engage with GCSO in the past because they didn’t use social media can now benefit from up-to-date public safety information and resources.  The new system enabled the sheriff’s office to have greater autonomy over its communication and engagement with residents. Instead of relying on the IT department to post updates on its behalf, Green County Sheriff’s Office has access to an administrative portal, from which even non-technical staff can control the app, website, and social media. Real-time notifications and updates can be sent to all three mediums at any time, even during nights, weekends, and holidays. Additionally, the app allows the sheriff’s office to post announcements while controlling the narrative of the conversation, unlike on social media platforms. A new website has also made it easier for the department to reach residents who may use a traditional computer rather than a smartphone. Unlike when users had to search through endless menus to find what they needed, the new website is user-friendly, well-designed, and makes Sheriff services and forms easy to find and access. Additionally, changes made on the app are automatically updated on the website, so the sheriff’s team can keep visitors up to date on new events or notifications without doubling efforts.  An easy and effective way to reach the public with critical public safety information and services. More qualified crime tips submitted by residents who can report anonymously. The Sheriff's team can send real-time alerts to the public any time with no need for IT assistance. Significant reduction in walk-ins to the Sheriff's office, freeing up time for the Sheriff’s team to allocate to other tasks. GCSO has one unified platform to manage its community engagement efforts. Greene County Sheriff’s Office (GCSO) remains faithful to the legacy of its legendary Sheriff L.L. Wyatt. Sheriff Wyatt, also known as “Mr. Sheriff”, was the epitome of a community oriented police officer long before such an idea was born and served as an example for every officer to follow. GCSO realized that in the 21st century, in order to live up to this standard, they must find the right modern tools to reach their citizens. The sheriff’s office regularly enlists the help of the public with finding both wanted criminals and missing persons. The office also needs to reach citizens to communicate announcements about accidents, road maintenance reports, and invitations to public events. GCSO most frequently used Facebook to communicate this information to the community. However, GCSO found that these social media posts suffered from a low exposure rate and weren’t helping the office engage with the public as hoped. Many Greene County citizens didn’t use Facebook, and the ones who did sometimes prefer not to use this media to communicate with their Sheriff’s office for privacy reasons.  The sheriff’s website also communicated information and services available to the community but the website wasn’t optimized for community engagement. In order to file a record request, citizens would need to either search through endless menus or physically walk into the Sheriff’s office. The sheriff’s office also relied on the IT department to post website updates on its behalf, which meant communications about incidents that occurred outside the IT department’s operating hours (e.g. nights, weekends, holidays) were restricted to Facebook where notifications only reached a limited subset of the community.  GCSO needed a community engagement solution that could be operated by the officers, Sheriff, and Deputies at any time and from any place. They wanted their citizens to be able to receive push notifications when needed. They needed their citizens to be able to post anonymous tips to help fight crime. And they needed a safe place to post announcements while controlling the narrative of conversation, unlike social media.  Residents can download the “MySheriff” app from ITsimple for free with no form of registration. Rather than call the sheriff’s office or walk in, the new system offers residents a direct link to the sheriff’s office where they can post anonymous crime tips and receive push notifications about critical public safety events. Residents who may have been unable to engage with GCSO in the past because they didn’t use social media can now benefit from up-to-date public safety information and resources.  The new system enabled the sheriff’s office to have greater autonomy over its communication and engagement with residents. Instead of relying on the IT department to post updates on its behalf, Green County Sheriff’s Office has access to an administrative portal, from which even non-technical staff can control the app, website, and social media. Real-time notifications and updates can be sent to all three mediums at any time, even during nights, weekends, and holidays. Additionally, the app allows the sheriff’s office to post announcements while controlling the narrative of the conversation, unlike on social media platforms. A new website has also made it easier for the department to reach residents who may use a traditional computer rather than a smartphone. Unlike when users had to search through endless menus to find what they needed, the new website is user-friendly, well-designed, and makes Sheriff services and forms easy to find and access. Additionally, changes made on the app are automatically updated on the website, so the sheriff’s team can keep visitors up to date on new events or notifications without doubling efforts.  An easy and effective way to reach the public with critical public safety information and services. More qualified crime tips submitted by residents who can report anonymously. The Sheriff's team can send real-time alerts to the public any time with no need for IT assistance. Significant reduction in walk-ins to the Sheriff's office, freeing up time for the Sheriff’s team to allocate to other tasks. GCSO has one unified platform to manage its community engagement efforts. --- ## URL: https://www.itsimple.io/walls-ms-police-department-improves-community-engagement-and-citizen-satisfaction ### Title: Walls, MS Police Department Improves Community Engagement and Citizen Satisfaction ### Page ID: 3885513 ### Content: # The Walls Police Department didn’t have a reliable way to communicate public safety information to residents. # The Walls Police Department Enhanced Communication and Transparency with CityGuards Mobile App # Use of state-of-the-art technology results in an increase in productivity across the unit. # Implementing tools to enhance trust between the public and the police can lead to more effective community policing. # It’s vital to give citizens a tool for communication with the police department, that does not raise privacy issues, such as social media. # Residents will embrace user-friendly technology that makes them feel more secure and engaged with public safety. # Any size law enforcement agency where community oriented policing is a priority and existing communications systems are ill-equipped to meet their specific needs. # **Danny Bridges**, Chief of Police # The Walls Police Department didn’t have a reliable way to communicate public safety information to residents. # The Walls Police Department Enhanced Communication and Transparency with CityGuards Mobile App # Use of state-of-the-art technology results in an increase in productivity across the unit. # Implementing tools to enhance trust between the public and the police can lead to more effective community policing. # It’s vital to give citizens a tool for communication with the police department, that does not raise privacy issues, such as social media. # Residents will embrace user-friendly technology that makes them feel more secure and engaged with public safety. # Any size law enforcement agency where community oriented policing is a priority and existing communications systems are ill-equipped to meet their specific needs. # **Danny Bridges**, Chief of Police The Walls, MS Police Department experienced community outreach challenges within its small town (pop. 1,362). The department relied on city administration to maintain website presence, and using social media wasn’t sufficient. A new communications method increased transparency and resident engagement with the PD. As a small town police department, Walls Police Department wanted to provide a higher, modern standard in the service and communication they provided for their community. They needed an open channel of communication that would allow them to effectively deliver information to the public. They also wanted the public to have a safe, private and accessible tool to communicate with their police department for non-emergency issues.  The channels of communication that the Walls PD used up until that point were the city’s website and the Walls PD Facebook page.  The city website was an extremely limited channel of communication for the Police Department. It did not include their events or allow for police-related news posts. The website also lacked any ability to contact the police department. But what bothered them most, was the lack of control they had to make updates to their information on the website. The Police Department was completely reliant on the city’s administration and its schedule for any communication with the public. They had no way to communicate real time information, especially on nights and weekends.  The Walls PD needed a tool that would allow them to freely deliver information to the public. And because Walls is a small town without an IT department, it needed to be simple and user-friendly. That is the reason they turned to social media, and specifically - Facebook. The Walls PD opened a Facebook page, and could publish their news and events there. But it didn’t take them long to realize that Facebook has its own set of challenges, and that it was not the right solution for them.  Facebook is open to the public, allowing citizens to post irrelevant or unflattering responses. Additionally, other citizens refrain from using the application, or other social media altogether, limiting their audience. The second challenge was the lack of ability to deliver information to the public in real time. The information would be seen only if the citizen actively chose to scroll down the Facebook feed, or if the Facebook algorithm would choose to present the post. The Walls Police Department used the CityGuards mobile app to post their own news, events and notifications through a user-friendly portal. The department was able to fully onboard and implement CityGuards in a matter of days with no IT knowledge required. Instead of relying on city administration, Walls PD assigned authorized users on their staff who can access the portal, directly post updates or news items, and send real-time alerts about road blockages, traffic congestion, severe weather and other important information.  Additionally, the Walls PD team was able to post event information on a dedicated calendar and send reminders and event updates to attendees. Residents can save the events to their private calendars, navigate to the event, or conveniently order an Uber or Lyft service directly from the app. Residents who previously had no means of communication with their Police Department for non-emergency matters, can now report incidents via the app’s “CrimeTip” button. The CrimeTip feature allows residents to attach a picture, location, provide their personal information or report anonymously. In turn, the Police Department can obtain information that may not otherwise reach them due to residents’ unwillingness to dial 911 or provide contact details on certain occasions. Offering Walls residents this means of communication with their Police Department increases their sense of security and transparency. They feel protected when connected to their law enforcement agency. Increased resident engagement with the department, such as sending in anonymous crime tips. Walls Police Department is able to effectively communicate department news and alerts directly to residents. The department can manage its communications without any additional IT support, enabling the distribution of real-time information at any time of day. One unified platform to manage all forms of engagement, including public surveys and polls. WPD has experienced increased productivity, a reduced number of walk-ins to its precinct, and found a pragmatic tool to distribute urgent information to residents. As a small town police department, Walls Police Department wanted to provide a higher, modern standard in the service and communication they provided for their community. They needed an open channel of communication that would allow them to effectively deliver information to the public. They also wanted the public to have a safe, private and accessible tool to communicate with their police department for non-emergency issues.  The channels of communication that the Walls PD used up until that point were the city’s website and the Walls PD Facebook page.  The city website was an extremely limited channel of communication for the Police Department. It did not include their events or allow for police-related news posts. The website also lacked any ability to contact the police department. But what bothered them most, was the lack of control they had to make updates to their information on the website. The Police Department was completely reliant on the city’s administration and its schedule for any communication with the public. They had no way to communicate real time information, especially on nights and weekends.  The Walls PD needed a tool that would allow them to freely deliver information to the public. And because Walls is a small town without an IT department, it needed to be simple and user-friendly. That is the reason they turned to social media, and specifically - Facebook. The Walls PD opened a Facebook page, and could publish their news and events there. But it didn’t take them long to realize that Facebook has its own set of challenges, and that it was not the right solution for them. Facebook is open to the public, allowing citizens to post irrelevant or unflattering responses. Additionally, other citizens refrain from using the application, or other social media altogether, limiting their audience. The second challenge was the lack of ability to deliver information to the public in real time. The information would be seen only if the citizen actively chose to scroll down the Facebook feed, or if the Facebook algorithm would choose to present the post. The Walls Police Department used the CityGuards mobile app to post their own news, events and notifications through a user-friendly portal. The department was able to fully onboard and implement CityGuards in a matter of days with no IT knowledge required. Instead of relying on city administration, Walls PD assigned authorized users on their staff who can access the portal, directly post updates or news items, and send real-time alerts about road blockages, traffic congestion, severe weather and other important information.  Additionally, the Walls PD team was able to post event information on a dedicated calendar and send reminders and event updates to attendees. Residents can save the events to their private calendars, navigate to the event, or conveniently order an Uber or Lyft service directly from the app. Residents who previously had no means of communication with their Police Department for non-emergency matters, can now report incidents via the app’s “CrimeTip” button. The CrimeTip feature allows residents to attach a picture, location, provide their personal information or report anonymously. In turn, the Police Department can obtain information that may not otherwise reach them due to residents’ unwillingness to dial 911 or provide contact details on certain occasions. Offering Walls residents this means of communication with their Police Department increases their sense of security and transparency. They feel protected when connected to their law enforcement agency. Increased resident engagement with the department, such as sending in anonymous crime tips. Walls Police Department is able to effectively communicate department news and alerts directly to residents. The department can manage its communications without any additional IT support, enabling the distribution of real-time information at any time of day. One unified platform to manage all forms of engagement, including public surveys and polls. WPD has experienced increased productivity, a reduced number of walk-ins to its precinct, and found a pragmatic tool to distribute urgent information to residents. --- ## URL: https://www.itsimple.io/crisis-communications-on-a-budget-in-the-city-of-south-fulton ### Title: Crisis communications on a budget in the City of South Fulton ### Page ID: 3885522 ### Content: # COVID-19 forced the City of South Fulton to look for ways to better deliver time-sensitive updates and information to its residents. # The public responds well to an official mobile app that doesn't require registration or collect personal user information. # A responsive website doesn't have the same essential features as a mobile app. Notifications, location and camera based services, mobile calendars navigation apps integrations and more. # When the city checked the percentage of traffic to its official website from mobile devices, it was clear that a mobile app had to be part of the communications strategy and budget. # Today's technologies can deliver mobile capabilities to cities with no technical skills or infrastructure required on their part. # Setup took just a couple days and required no IT support from the City, as SpotlightCMS is a cloud-based software as a service (SaaS). # Local governments who need to implement effective crisis communications on a budget, streamline their content publication, and improve their community engagement. # [Official Press Release From The City Of South Fulton](https://drive.google.com/file/d/1dZ6oc38Esik3rNHeiLGVtkLAQKoS0Ep4/view) # COVID-19 forced the City of South Fulton to look for ways to better deliver time-sensitive updates and information to its residents. # Implementation of a web and app-based engagement system enabled South Fulton to keep its residents informed with real-time updates.  # The public responds well to an official mobile app that doesn't require registration or collect personal user information. # A responsive website doesn't have the same essential features as a mobile app. Notifications, location and camera based services, mobile calendars navigation apps integrations and more. # When the city checked the percentage of traffic to its official website from mobile devices, it was clear that a mobile app had to be part of the communications strategy and budget. # Today's technologies can deliver mobile capabilities to cities with no technical skills or infrastructure required on their part. # Setup took just a couple days and required no IT support from the City, as SpotlightCMS is a cloud-based software as a service (SaaS). # Local governments who need to implement effective crisis communications on a budget, streamline their content publication, and improve their community engagement. # [Official Press Release From The City Of South Fulton](https://drive.google.com/file/d/1dZ6oc38Esik3rNHeiLGVtkLAQKoS0Ep4/view) The City of South Fulton, GA is updating residents with urgent information regarding COVID-19 - including local business openings - through a paired user application and content management platform. The same platform has enabled the city to provide online access to municipal services and online payment. “We are now serving everyone everywhere people are and mobile plays a big role in that. It’sMyTown enables us to send/receive feedback in real-time and I like the fact that it ties with our social channels too.” Support existing and welcome new local businesses by Increasing the public attendance in City Events by modernizing a digital experience for the community and visitors in the Cities of Newnan and Stockbridge, GA For more than 40 years, the Main Street America program has strengthened communities through preservation-based economic development in older and historic downtowns and neighborhood commercial districts. Since the cities of Newnan and Stockbridge, GA have joined Main Street America, they each managed their raffle-based prizes campaigns manually for frequent shoppers with the Stockbridge “Small Business Blitz” and Newnan “Downtown Restaurant Week”. They sent printed publications to citizens, specifying the businesses participating in the events and their promotions.  The shopping proof process for raffle participation was done manually by paper and stamps. With no digital software to track data, or updating changes of the participating businesses listings – the process was ineffective and led to unsatisfying event attendance and outcomes and waste of staff time and budget for paper and mailing expenses. The cities were searching for a user-friendly digital solution that will allow people to quickly know about the event and comfortably navigate their way through the events, find information and quickly contact and visit participating businesses using nothing but their mobile devices. Like many local governments, Covid-19 required the City of South Fulton to shift their communication and community engagement strategy to better meet the needs of their residents during a public health crisis. They realized they needed a better way to connect their constituents to vital information and services during the pandemic, one that could be leveraged to inform their residents of changes in community status, relay the latest safety measures and recommendations, and post official communications from government representatives. Like most other cities, they needed to do it without increasing their IT budget, requiring additional IT support, or impacting their productivity. And if possible, they needed to support struggling local businesses while doing so. Fifty-four percent of citizens now expect government services to be offered online and 30% of citizens expect those processes to become simpler. ITsimple enabled the City of South Fulton to meet both of these demands and do so during difficult and challenging times. With a population of 99,155, the City of South Fulton is the 8th largest city in the state of Georgia. Bordering Atlanta from the south and west, it's the 3rd largest city in the biggest county in the state, giving it outsized regional influence and prominence. The city was able to localize their crisis communications to reflect the needs of their unique circumstances and constituent needs, and build community engagement while doing so. The city was quickly able to reach over 1000 residents and support their rapidly expanding user base. The city can simultaneously publish all their content updates across their website, app, and social media presences when information changes rapidly, saving them both time and money Since SpotlightCMS has no back-end IT requirements, the City of South Fulton was able to conserve its IT resources both financially and in terms of maintenance and support. Like many local governments, Covid-19 required the City of South Fulton to shift their communication and community engagement strategy to better meet the needs of their residents during a public health crisis. They realized they needed a better way to connect their constituents to vital information and services during the pandemic, one that could be leveraged to inform their residents of changes in community status, relay the latest safety measures and recommendations, and post official communications from government representatives. Like most other cities, they needed to do it without increasing their IT budget, requiring additional IT support, or impacting their productivity. And if possible, they needed to support struggling local businesses while doing so. Fifty-four percent of citizens now expect government services to be offered online and 30% of citizens expect those processes to become simpler. ITsimple enabled the City of South Fulton to meet both of these demands and do so during difficult and challenging times. With a population of 99,155, the City of South Fulton is the 8th largest city in the state of Georgia. Bordering Atlanta from the south and west, it's the 3rd largest city in the biggest county in the state, giving it outsized regional influence and prominence. The City of South Fulton partnered with ITsimple to create a reliable and trusted method of crisis communication for their citizens that allowed them to update their community in real-time with urgent information regarding the pandemic, provide online access to municipal services and bill pay opportunities, and support local businesses by communicating their availability and status. “As our efforts to ensure the safety of residents continue to evolve, sometimes daily, the app and publication platform allows us to communicate those changes to residents directly and immediately,” said City Manager Odie Donald II. “This is another way we are leveraging technology to provide world-class service to those who live and work in our city.” ITsimple helped the City of South Fulton create a communication and public engagement solution geared to match the needs of the ‘new normal.’ Publication of content is easy, efficient, and effective via SpotlightCMS, ITsimple's turnkey community engagement solution. SpotlightCMS is a real-time community engagement platform that enables the management of multiple publication channels - mobile, web, and all social media presences - from one user-friendly dashboard and single data entry point. It saves both time and resources and puts vital information where it needs to be - in the hands of their residents in the avenues they already use to access information. SpotlightCMS pairs with a free end-user app, It’sMyTown, that puts information and services in one location for city residents and makes it far easier for them to engage and find the information they need. It’sMyTown is freely available from Apple and Google app stores, has no privacy concerns or social media dependency because no registration is required and no personal information is gathered or stored, and helps build a sense of community and support local engagement. The City of South Fulton was quickly able to reach 1,000 residents with minimal advertising and effort, and the user base continues to grow. “ITsimple helped us provide timely information to our residents concerning Covid, communicate concerns and changes in real-time, and to preserve resources and budget while doing so.” -Melanie Winfield, Assistant City Manager, City of South Fulton. The city was able to localize their crisis communications to reflect the needs of their unique circumstances and constituent needs, and build community engagement while doing so. The city was quickly able to reach over 1000 residents and support their rapidly expanding user base. The city can simultaneously publish all their content updates across their website, app, and social media presences when information changes rapidly, saving them both time and money. Since SpotlightCMS has no back-end IT requirements, the City of South Fulton was able to conserve its IT resources both financially and in terms of maintenance and support. --- ## URL: https://www.itsimple.io/san-bernardino-police-digitize-community-oriented-policing-services ### Title: San Bernardino police digitize community-oriented policing services ### Page ID: 3885523 ### Content: # San Bernardino's Police Department wanted to give residents more ways to engage with the department and easily access services. # The Police Department improved how residents can engage with the department and access services via a new communications channel. # Understaffed teams can save money, time and significantly increase their productivity by using ONE unified engagement platform. # CityGuards gives residents information and services quick access options and perfectly complements the web site by enabling notifications and the ability to save events with ease. # ITsimple worked with the SBPD team to identify and build out desired functionalities that were not part of the RFP scope of work. These changes in design included building out a "join" button that spotlighted the PD's recruiting efforts, as well as featuring SBPD's podcast series SBPD Briefing Room. # Any size police or sheriff's department practicing community policing and looking to have the public be part of the solution by improving resident communications and engagement. # San Bernardino's Police Department wanted to give residents more ways to engage with the department and easily access services. # The Police Department improved how residents can engage with the department and access services via a new communications channel. # Understaffed teams can save money, time and significantly increase their productivity by using ONE unified engagement platform. # CityGuards gives residents information and services quick access options and perfectly complements the web site by enabling notifications and the ability to save events with ease. # ITsimple worked with the SBPD team to identify and build out desired functionalities that were not part of the RFP scope of work. These changes in design included building out a "join" button that spotlighted the PD's recruiting efforts, as well as featuring SBPD's podcast series SBPD Briefing Room. # Any size police or sheriff's department practicing community policing and looking to have the public be part of the solution by improving resident communications and engagement. Case Study | San Bernadino Police Department, California The San Bernardino Police Department offered common services to residents via the city’s website but the services were not mobile friendly or easily accessible. Now, using a mobile app, the police department can offer the city's 250,000 citizens a free, secure way to stay engaged and involved in public safety. “The feedback we’ve been getting from community groups is that they really like CityGuards our staff are saying the same so everyone seems to be pretty happy with it.” **Lieutenant M. Mahan**, San Bernadino Police Department While the San Bernardino Police Department (SBPD) offered common services like record requests and crime mapping on the city website, they were difficult to find. Sometimes residents don’t speak the same “lingo” used by the PD or don’t use the exact terms for the search - making access to these services a challenge. PDs spend tens of thousands of taxpayer dollars on services that save residents time and money. However, these services are often inconvenient for the public to use and require technical PD staff to administer. The lack of quick access to services ultimately costs police departments more money and time spent answering non-emergency 911 calls. Like other departments, SBPD also wanted to improve its public reputation by giving residents more ways to be engaged not only with the department but also with their own safety. The department wanted to lessen its reliance on social media, which many residents choose not to use at all and where public feedback can quickly get out of hand. The PD was looking to proactively alert residents in real-time and by geographical-based districts across its ~65 square miles of jurisdiction. For example, the PD wanted to make it quick and easy to distribute public BOLOs or “Be On the Lookout” notifications which include license plate numbers or a picture of a suspicious person. By sharing this information with the public, the police department can communicate potential threats as well as enlist their help. Because the PD operates programs involving residents and local businesses, a much-needed requirement was for a native-mobile calendar where residents can easily save events on their Apple or Android smartphones. SBPD Interim Chief McBride: “Most people don’t have desktops anymore. Trying to run a desktop-based program on your phone doesn’t format well. We wanted to make the process simple, easy, and adaptive for people to make requests. It's just more efficient. People want to make a report and be done with it, without having to wait for a police officer.” CityGuards by ITsimple is a solution designed and built for community-oriented policing. CityGuards is powered by SpotlightCMS, ITsimple’s cloud-based SaaS content management system. The San Bernardino, California police department now has a way to offer its community a free non-registration mobile application to stay engaged and involved with public safety. CityGuards doesn’t collect user personal information so there’s absolutely no privacy concerns from the public and the PD enjoys a liability risk-free communications channel to officially engage with the local community. SBPD understands that trending public opinions and movements like “defund the police or black lives matter” starts within the community, so engaging the community needs to be an essential part of the solution. SpotlightCMS web-based and mobile-responsive administrative portal is easily operated by non-technical officers on staff even from an iPad or an Android tablet in the field. “The administrative portal is simple and clear that we could make things happen even before the training because of the intuitive design of it,” said Lieutenant Michele Mahan, Emergency Operations. SpotlightCMS enables the officers to quickly post a BOLO to CityGuards and post it simultaneously to the department's Facebook and Twitter channels with the check of a box. The platform saves the team time and expands its control over which content should go to social media and which should only live on CityGuards where the public can share feedback and respond directly to the correspondence officer on the PD team. CityGuards is a much needed solution to complement the website, bringing information and online services to mobile. It becomes the “main hub” for residents to freely and securely engage with the PD. Now, saving, sharing, and even navigating to a community public event such as a "Join the PD" job fair, community cookout, police academy classes, or simply meeting with the local patrol officers is only one tap away. CityGuards even helped the PD spotlight its recruiting and volunteering efforts by building out a large JOIN button on the app's "main stage." Clicking on "Join" links the user to a department video and a "quick apply” job button where interested candidates can easily submit their resume and application. It now takes 2-3 seconds to find any service offered by the police department compared to clicking on multiple links on the previous website. Citizens have an easy, accessible way to engage with the police department as well as manage public safety. Fully ADA compliant end user mobile app, and a mobile-friendly administrative portal integrated with social media channels. One (1) unified platform to manage all engagement channels including public surveys and polls. Zero (0) technical knowledge required to operate. While the San Bernardino Police Department (SBPD) offered common services like record requests and crime mapping on the city website, they were difficult to find. Sometimes residents don’t speak the same “lingo” used by the PD or don’t use the exact terms for the search - making access to these services a challenge. PDs spend tens of thousands of taxpayer dollars on services that save residents time and money. However, these services are often inconvenient for the public to use and require technical PD staff to administer. The lack of quick access to services ultimately costs police departments more money and time spent answering non-emergency 911 calls. Like other departments, SBPD also wanted to improve its public reputation by giving residents more ways to be engaged not only with the department but also with their own safety. The department wanted to lessen its reliance on social media, which many residents choose not to use at all and where public feedback can quickly get out of hand. The PD was looking to proactively alert residents in real-time and by geographical-based districts across its ~65 square miles of jurisdiction. For example, the PD wanted to make it quick and easy to distribute public BOLOs or “Be On the Lookout” notifications which include license plate numbers or a picture of a suspicious person. By sharing this information with the public, the police department can communicate potential threats as well as enlist their help. Because the PD operates programs involving residents and local businesses, a much-needed requirement was for a native-mobile calendar where residents can easily save events on their Apple or Android smartphones. SBPD Interim Chief McBride: “Most people don’t have desktops anymore. Trying to run a desktop-based program on your phone doesn’t format well. We wanted to make the process simple, easy, and adaptive for people to make requests. It's just more efficient. People want to make a report and be done with it, without having to wait for a police officer.” CityGuards by ITsimple is a solution designed and built for community-oriented policing. CityGuards is powered by SpotlightCMS, ITsimple’s cloud-based SaaS content management system. The San Bernardino, California police department now has a way to offer its community a free non-registration mobile application to stay engaged and involved with public safety. CityGuards doesn’t collect user personal information so there’s absolutely no privacy concerns from the public and the PD enjoys a liability risk-free communications channel to officially engage with the local community. SBPD understands that trending public opinions and movements like “defund the police or black lives matter” starts within the community, so engaging the community needs to be an essential part of the solution. SpotlightCMS web-based and mobile-responsive administrative portal is easily operated by non-technical officers on staff even from an iPad or an Android tablet in the field. “The administrative portal is simple and clear that we could make things happen even before the training because of the intuitive design of it,” said Lieutenant Michele Mahan, Emergency Operations. SpotlightCMS enables the officers to quickly post a BOLO to CityGuards and post it simultaneously to the department's Facebook and Twitter channels with the check of a box. The platform saves the team time and expands its control over which content should go to social media and which should only live on CityGuards where the public can share feedback and respond directly to the correspondence officer on the PD team. CityGuards is a much needed solution to complement the website, bringing information and online services to mobile. It becomes the “main hub” for residents to freely and securely engage with the PD. Now, saving, sharing, and even navigating to a community public event such as a "Join the PD" job fair, community cookout, police academy classes, or simply meeting with the local patrol officers is only one tap away. CityGuards even helped the PD spotlight its recruiting and volunteering efforts by building out a large JOIN button on the app's "main stage." Clicking on "Join" links the user to a department video and a "quick apply” job button where interested candidates can easily submit their resume and application. It now takes 2-3 seconds to find any service offered by the police department compared to clicking on multiple links on the previous website. Citizens have an easy, accessible way to engage with the police department as well as manage public safety. Fully ADA compliant end user mobile app, and a mobile-friendly administrative portal integrated with social media channels. One (1) unified platform to manage all engagement channels including public surveys and polls. Zero (0) technical knowledge required to operate. - The ability to publish public safety alerts and push real-time notifications (preferably to users in specific geographic boundaries) to application users; - A page to highlight frequently asked questions and answers; - An application capable of operation on both Android and IOS platforms; - The capability for the PD administration to access, create, and alter content within the application along with the ability to manage user roles and permissions; - Allow administrative users to construct a single social media post within the application that will format and publish those posts to the department’s various social media pages; - The ability to publish public safety alerts and push real-time notifications (preferably to users in specific geographic boundaries) to application users; - A page to highlight frequently asked questions and answers; - An application capable of operation on both Android and IOS platforms; - The capability for the PD administration to access, create, and alter content within the application along with the ability to manage user roles and permissions; - Allow administrative users to construct a single social media post within the application that will format and publish those posts to the department’s various social media pages; --- ## URL: https://www.itsimple.io/south-fulton-expands-communication-and-service-accessibility-enhancing-community-oriented-policing ### Title: South Fulton expands communication & service accessibility, enhancing community-oriented policing ### Page ID: 3885628 ### Content: # South Fulton's Police Department sought its own communication channel to better provide information and services to residents. # South Fulton PD began enhancing communication with city residents through a web and app-based engagement platform. # Community Policing and community engagement and outreach are much easier given the right tools to do the job. # In-person foot traffic and telephone calls to the department is reduced when citizens can engage in police services using their mobile device. # SFPD introduced CityGuards after the city’s communications department began using a city services-oriented app, It’sMyTown. Two features were developed on the CityGuards platform as a direct result of South Fulton PD feedback: 1) Service/Officer Command/Complaint feature and 2) a file management solution allowing the staff the ability to publish and and edit service forms to CityGuards with a quick upload. # Any size law enforcement agency where community oriented policing is a priority and current tools could be improved in reaching the community and making services and communication more accessible. # **Major T. Johnson,** Criminal Investigation Division # **Lt. N. Williams,** Special Services Supervisor # **Lt. J. Rogers,** PIO # South Fulton's Police Department sought its own communication channel to better provide information and services to residents. # South Fulton PD began enhancing communication with city residents through a web and app-based engagement platform. # Community Policing and community engagement and outreach are much easier given the right tools to do the job. # In-person foot traffic and telephone calls to the department is reduced when citizens can engage in police services using their mobile device. # SFPD introduced CityGuards after the city’s communications department began using a city services-oriented app, It’sMyTown. Two features were developed on the CityGuards platform as a direct result of South Fulton PD feedback: # Any size law enforcement agency where community oriented policing is a priority and current tools could be improved in reaching the community and making services and communication more accessible. # **Major T. Johnson,** Criminal Investigation Division # **Lt. N. Williams**, Special Services Supervisor # **Lt. J. Rogers**, PIO Case Study | South Fulton Police Department, Georgia The South Fulton, GA Police Department engaged with the community via the city’s website where communications and services were hard to find. With the goal of enhancing community support, the department implemented a mobile-first platform that made communication and accessing services easier for residents. "CityGuards opened new opportunities for us. For example, a patrol officer can announce its presence to the local community and direct the local community and business on how to reach immediate assistance for non-emergencies from their designated beat officer." **Major Tina Johnson**, South Fulton Police Department Criminal Investigations Division As a young city founded in 2017, South Fulton is growing fast thanks to its emphasis on services and focus on enhancing the quality of life of its residents. Since its establishment, South Fulton has grown to over 110,000 residents across approximately 85 square miles. And with over 20 police beats to ensure the protection of its residents' and businesses' safety, the city’s police department has a lot of territory to cover. The city’s police department, SFPD, practices Community Oriented Policing Services (COPS) and is always looking for ways to increase engagement with the community. Community Oriented Policing differs from other strategies by recognizing that public safety problems are best solved through cooperation between residents and law enforcement. In order for Community-Oriented Policing to be successful, however, there needs to be strong engagement and trust between the community and law enforcement. As South Fulton’s population continues to grow, SFPD’s practice of using the city’s communications department to publish news, alerts, and updates on the city’s main website was no longer ideal. Communications from the police department often got lost among activity from other city departments on the website and services were not easily found, leading residents to call or visit precincts in person for information. In order to gain the trust and cooperation of the community, the department needed its own communication channel that would also make services easily available for residents. This change would also better equip the department to deal with events where narratives are taken out of context on social media by ensuring departmental control of the information being shared. The key was finding the right tools to meet citizen expectations of police transparency and make information and services easily available so that residents would actually use them. To serve the department’s goal of enhancing communication with the city’s residents, the right solution would need to be mobile-first and not require any kind of registration, allow citizens to anonymously submit crime tips using pictures and videos, and enable SFPD to easily send real-time alerts and updates to end-users. South Fulton began enhancing communication with its city’s residents, and its commitment to community-oriented policing services, through the CityGuards platform. Within days, SFPD was able to transition away from using the city communications department and instead post communications and updates through CityGuards. Residents benefitted from up-to-date information such as COVID-19 related public health information and services. Furthermore, SFPD’s control of department communications also means that the department is better equipped to deal with circumstances when narratives are taken out of context on social media. Department leaders can use CityGuards to communicate information in an official capacity, thereby reducing the chance of the information being misrepresented. South Fulton residents also benefited from more easily accessible services and information. With the department embracing a community-oriented policing approach, cooperation from residents in reporting crimes is key. With CityGuards, residents can anonymously submit crime tips using pictures and locations without any kind of registration. South Fulton’s new communications solution allows even non-technical officers to publish alerts, news, and other information in real-time. And because everything is web-based, officers are no longer tied to the office and can publish urgent information and updates directly to the community from a tablet in the field as long as they have internet access. “The police department now has a solution where they can freely send area-based (police beat) real-time alerts, communicate information and online services in a timely manner and without the fear of breaking something,” says Gary Leftwich, South Fulton Communications Director. Major Tina Johnson, with SFPD’s Criminal Investigations Division: “CityGuards opened new opportunities for us. For example, a patrol officer can announce its presence to the local community and direct the local community and business on how to reach immediate assistance for non-emergencies from their designated beat officer.” SFPD now has an mobile-first hub to communicate with the community and make its services more easily accessible. Residents more likely to engage with the department and send in crime tips when they don’t need to register or have concerns about data privacy. SFPD can easily send real-time alerts to end-users, as well as quickly take control in situations where narratives are taken out of context, all while engaging with the community. Residents can now easily access services and information, reducing foot traffic and misplaced 911 calls to precincts and saving department staff valuable time. Having a central communications hub to reach the entire community can build trust between residents and officers, creating familiarity that is essential to COPS. As a young city founded in 2017, South Fulton is growing fast thanks to its emphasis on services and focus on enhancing the quality of life of its residents. Since its establishment, South Fulton has grown to over 110,000 residents across approximately 85 square miles. And with over 20 police beats to ensure the protection of its residents' and businesses' safety, the city’s police department has a lot of territory to cover. The city’s police department, SFPD, practices Community Oriented Policing Services (COPS) and is always looking for ways to increase engagement with the community. Community Oriented Policing differs from other strategies by recognizing that public safety problems are best solved through cooperation between residents and law enforcement. In order for Community-Oriented Policing to be successful, however, there needs to be strong engagement and trust between the community and law enforcement. As South Fulton’s population continues to grow, SFPD’s practice of using the city’s communications department to publish news, alerts, and updates on the city’s main website was no longer ideal. Communications from the police department often got lost among activity from other city departments on the website and services were not easily found, leading residents to call or visit precincts in person for information. In order to gain the trust and cooperation of the community, the department needed its own communication channel that would also make services easily available for residents. This change would also better equip the department to deal with events where narratives are taken out of context on social media by ensuring departmental control of the information being shared. The key was finding the right tools to meet citizen expectations of police transparency and make information and services easily available so that residents would actually use them. To serve the department’s goal of enhancing communication with the city’s residents, the right solution would need to be mobile-first and not require any kind of registration, allow citizens to anonymously submit crime tips using pictures and videos, and enable SFPD to easily send real-time alerts and updates to end-users. South Fulton began enhancing communication with its city’s residents, and its commitment to community-oriented policing services, through the CityGuards platform. Within days, SFPD was able to transition away from using the city communications department and instead post communications and updates through CityGuards. Residents benefitted from up-to-date information such as COVID-19 related public health information and services. Furthermore, SFPD’s control of department communications also means that the department is better equipped to deal with circumstances when narratives are taken out of context on social media. Department leaders can use CityGuards to communicate information in an official capacity, thereby reducing the chance of the information being misrepresented. South Fulton residents also benefited from more easily accessible services and information. With the department embracing a community-oriented policing approach, cooperation from residents in reporting crimes is key. With CityGuards, residents can anonymously submit crime tips using pictures and locations without any kind of registration. South Fulton’s new communications solution allows even non-technical officers to publish alerts, news, and other information in real-time. And because everything is web-based, officers are no longer tied to the office and can publish urgent information and updates directly to the community from a tablet in the field as long as they have internet access. “The police department now has a solution where they can freely send area-based (police beat) real-time alerts, communicate information and online services in a timely manner and without the fear of breaking something,” says Gary Leftwich, South Fulton Communications Director. Major Tina Johnson, with SFPD’s Criminal Investigations Division: “CityGuards opened new opportunities for us. For example, a patrol officer can announce its presence to the local community and direct the local community and business on how to reach immediate assistance for non-emergencies from their designated beat officer.” SFPD now has an mobile-first hub to communicate with the community and make its services more easily accessible. Residents more likely to engage with the department and send in crime tips when they don’t need to register or have concerns about data privacy. SFPD can easily send real-time alerts to end-users, as well as quickly take control in situations where narratives are taken out of context, all while engaging with the community. Residents can now easily access services and information, reducing foot traffic and misplaced 911 calls to precincts and saving department staff valuable time. Having a central communications hub to reach the entire community can build trust between residents and officers, creating familiarity that is essential to COPS. - A Service/Officer Command/Complaint feature - A file management solution allowing the staff the ability to publish and and edit service forms to CityGuards with a quick upload. --- ## URL: https://www.itsimple.io/videos ### Title: Videos ### Page ID: 3924874 ### Content: # **Videos** ##### App Overview Video ##### Send an Anonymous Crime Tip ##### Positive Reputations with CityGuards ##### Struggling to Update Website? ##### Is Community Policing a Priority? ##### App Overview Video ##### Send an Anonymous Crime Tip ##### Safer Communities with MySheriff ##### Stay Safe and Informed with MySheriff ##### App Overview Video ##### Check Local News and Events ##### Stay Connected with yYour Community Watch our videos to learn more about our apps and how they can help you engage with your community. - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - [PRODUCTS](https://itsimple.brizy.site/brands "PRODUCTS") [MySheriff](https://www.mysheriff.community/) [CityGuards](https://www.cityguards.community/en/)[ItsMyTown](https://www.itsmytown.community/)[FireShield](https://www.fireshield.community/) - [FEATURES](https://itsimple.brizy.site/features "FEATURES") - [WEBSITES](https://www.itsimple.io/websites "WEBSITES") - [CONTACT](https://itsimple.brizy.site/contact "CONTACT") - [SIGN IN](https://portal.itsmytown.co/login "SIGN IN") - Customer Testimonials - CityGuards - MySheriff - It'sMyTown - Customer Testimonials - CityGuards - MySheriff - It'sMyTown --- ## URL: https://www.itsimple.io/protected-collection-item ### Title: Protected Page ### Page ID: 4455562 ### Content: In order to view the page, please enter the password below: